What are the responsibilities and job description for the Summer Intern, End User Computer Support position at BetaNXT?
About BetaNXT
BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.
BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.
This internship will be joining our IT Department and will focus on providing end user computer support and assisting with software license management in ServiceNow.
Duties and Responsibilities of the Intern, End User Computer Support
BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.
BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.
This internship will be joining our IT Department and will focus on providing end user computer support and assisting with software license management in ServiceNow.
Duties and Responsibilities of the Intern, End User Computer Support
- Provide technical support to end users, including troubleshooting hardware and software issues.
- Assist in the setup, configuration, and maintenance of computer systems and peripherals.
- Respond to user inquiries and provide timely and effective solutions.
- Assist with the management of software licenses in ServiceNow, ensuring compliance and accuracy.
- Document technical issues and resolutions in the IT ticketing system.
- Collaborate with IT team members to improve support processes and user satisfaction.
- Currently pursuing a degree in Computer Science, Information Technology, or a related field.
- Basic understanding of computer hardware, software, and networking.
- Familiarity with ServiceNow or other IT service management tools is preferred.
- Demonstrated knowledge or experience with light coding using Python, including basic scripting and automation tasks.
- Solid analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Interest in data analytics, with a desire to learn and apply analytical techniques to solve business problems.
- Pay for this position with be $25/hour
- Interns will be located in our Brookfield, WI offices on a hybrid schedule. The intern must live within commutable distance to the office and provide own housing. A housing stipend or relocation assistance will not be offered.
- The duration of our program is 10 weeks, beginning on June 2, 2025
- Candidates must be enrolled in an undergraduate course of study and be rising junior (senior commencing Fall 2025) and be eligible to work in the US.
Salary : $25
