Administrative Director of Ambulatory Operations: Chelsea, MA and Chestnut Hill, MA

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Administrative Director of Ambulatory Operations will be providing support across several locations and departments, including Chelsea, MA, Chestnut Hill, MA, and the outpatient PT/OT services (primarily based in Chestnut Hill but also extend to other locations). The position will be working 40 hours per week, day shifts.

Job Summary: Leads operational initiatives in services areas in order to achieve set goals. Responsible for strategic planning, educational and financial operations of division/department, budget management, improvements in access, overall customer satisfaction, communication, clinical service delivery, operating efficiency, and staff development.

Job Description:

Essential Responsibilities:

1. Participates in long-range planning and the development of departmental and ambulatory divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions. Appoints, develops, directly supervises and evaluates practice managers and clinical managers in designated areas
2. Ensures that department activities and records meet the standards of accrediting, regulatory and reimbursement agencies (JCAHO, OSHA, DPH, etc.). Oversees multidisciplinary team building within ambulatory departments/services. Participates in hospital departmental, administrative and medical staff committees, and reports on committee activities.
3. Develops policies and procedures for department/division. Measures success with pertinent and measurable data based on targeted goals, developed using Performance Manager Reports. Collaborates with Human Resources to enhance role definition and standards of practice for front line staff, as well as recruitment
4. Assists the divisional chief in the identification and coordination of program development work through community based programs, marketing and fundraising opportunities. Incorporates facilitation of additional special projects as assigned.
5. Coordinates recruitment process of clinical and research faculty. Participates in confidential salary planning for faculty and staff. Identifies and acts on issues that affect the delivery of patient care. Quality control and improvement, performance improvement activities, monitoring, reviews, action plans. Oversees patient satisfaction surveys, monitoring and action plans and customer service.
6. Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels. Direct Reports: 4-6 Indirect Reports: 21-50
7. Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications:

1. Bachelor's degree required. Master's degree in Healthcare Administration or Business preferred.
2. More than 10 years related work experience required and 5-8 years supervisory/management experience required
3. 8 -10 years experience in a clinical health care setting
4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

1. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
2. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
3. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
4. Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
5. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled