Interpreter Staff Cape Verdean/Portuguese

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Interprets and translates Cape Verdean and Portuguese services for limited-English speaking patients and employees at Beth Israel Deaconess in fulfillment of BI-Deaconess' commitment to serve its employees and the community at large.

Job Description:

Essential Responsibilities:

1. Enables Medical Center Staff to better meet the needs of limited-English speaking patients and employees; e.g., interpretation between health care providers and patients, including translating consent forms and other written materials as needed; interprets during procedures performed.
2. Responsible for interpreting for the clinical volume that presents during the shift along with any administrative requirements without limitation.
3. Responds to individuals and departments in a timely and respectful manner and demonstrates a team approach.
4. Relays patient-provider communications requiring interpretation in person, via phone, video and/or letter. Provides assistance, as needed, with patient registration, reminder and cancellation calls, provider calls and other communications as requested.
5. Performs on-call responsibilities: Ensures availability during assigned on-call hours or scheduled appointments.

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree preferred.
2. 1-3 years related work experience required.
3. Satisfactory fluency in English and target language(s) at a level that ensures accurate and understandable interpretation.  Satisfactory proficiency in medical terminology (i.e., basic anatomy, physiology and diagnostic procedures and treatments) at a level that ensures accurate interpretation.
4. Interpreters are expected to wear, when appropriate/required, protective equipment including lead aprons, scrubs for the O.R. and other equipment mentioned under Social/Environmental Requirements.
5. Medical terminology.
6. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1. Completed medical interpreter training program.
2. National Medical Interpretation Certification.

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled