Director Site Operations Urgent care

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Position Summary: Under the general guidance and supervision of the Executive Director, is responsible for the overall management of business operations of multiple group practice locations. In conjunction with the Medical Leadership, responsible for implementing and maintaining quality and performance standards for all facets of each practice. Responsible for the fiscal performance of the practice including developing and operating within the annual budget guidelines. Works very closely with Medical Leadership, provides superior health care management to support the best outcome for every patient.


Essential Duties & Responsibilities including but not limited to:


1) Manages supervisors/team leaders directly to supervise staff in multiple practice locations. Provide feedback, recognition and support for management team. Evaluate training needs and coordinate ongoing management staff training and education.

2) Works to develop management team and support managers with staffing issues such as work schedules, performance

improvement, disciplinary action and changes in staffing levels make recommendations for augmenting staffing

levels or downsizing/restructuring. Assists with interpreting and enforcing personnel policies with the support from

Human Resource subject matter experts.

3) Principle liason with all clinicians to ensure their satisfaction with the administrative and financial support of their

practice. Interacts closely with practice Medical Directors and Executive Director to address productivity

performance/behavioral issues, responds to physician complaints or concerns.

4) In conjunction with the Executive Director , develops programs and processes to ensure quality patient care

initiatives are met.

5) Set performance expectations for all staff in conformance with LPCO policies and expectations.

6) Conduct interviews and participate in hiring decision for management level positions and key site personnel;

coordinate site orientation program for new managers and physicians.

7) Conduct performance evaluations and administer merit salary increases in accordance with established salary

budget.

8) Ability to negotiate and influence change when improvement opportunities are identified

9) Oversees managers in the preparation of annual budgets and maintain control over annual operational budgets.

Forecast needs for personnel, supplies, equipment, capital and training. Prepare and present the final Practice annual

budget for multiple sites.

10) Assist managers in maintaining control over yearly operational budgets. Create awareness of physician group

budget process, productivity/ revenue projections, and ongoing involvement in assessment of revenues and expenses.

Work closely with managers to minimize overtime expenses and maintain budget levels.

11) Work closely with the Regional Managed Care office to maximize the Site financial performance. In conjunction

with the Executive Director /, implements systems as necessary to improve performance. Attends managed care

meetings as necessary to be sure that Site Managers/Supervisors, Providers and staff are aware of necessary procedures.

12) Monitor the physical plant to ensure the maintenance of an appropriate environment. Identify construction,

remodeling, redecorating or relocation requirements. Perform a cost assessment, vendor selection and negotiate

terms/conditions of leases, construction arrangements and equipment purchases.

13) Monitor staff, physician and patient satisfaction. Keep Executive Director advised of problems, ongoing issues,

physician complaints and relevant concerns.

14) Maintain contact with local community resources to develop the practice and identify growth opportunities.

Suggests marketing and advertising strategies for practices. Seeks out and follows-up on opportunities to increase

awareness of new physicians and practices throughout the communities served.

15) Works as part of the LPCO team for issues such as, but not limited to, practice acquisitions, IS conversions, new

program development and compliance.

16) Performs other tasks and projects as requested by Physicians and LPCO Sr. Mgmt.

17) Reviews and analyzes performance data and provides reports to clinicians and LPCO Administration as appropriate.

18) Incorporates Lahey Health Guiding Principles, Mission Statement and Goals into daily activities.

19) Complies with all Lahey Health Policies.

20) Complies with behavioral expectations of the department and Lahey Health.

21) Maintains courteous and effective interactions with colleagues and patients.

22) Demonstrates an understanding of the job description, performance expectations, and competency assessment.

23) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer

Service standards.

24) Participates in departmental and/or interdepartmental quality improvement activities.

25) Participates in and successfully completes Mandatory Education.

26) Performs all other duties as needed or directed to meet the needs of the department.



Minimum Qualifications:

Education: Master’s Degree in business management, healthcare management or related discipline or equivalent education and experience


Licensure, Certification, Registration:

Skills, Knowledge & Abilities: Strong knowledge of clinical practices. Excellent personnel management skills and demonstrated ability to provide leadership. Strong approach and commitment to cost containment. Exceptional written and verbal communication skills. Must be a self-starter, able to work with minimal supervision and direction. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.


Experience: Seven to ten years managing an administrative or clinical department within a medical facility or a medical facility or a medical group practice.

Exempt/full-time/Travel required

Job Description:

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled