What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Beth Santillan - State Farm Agent?
Benefits:
- 401(k)
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Beth Santillan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual in English and Spanish.
- Licensing Requirements: Must obtain Property & Casualty and Life & Health licenses.
Why Join Our Team?
You may have an idea of what you want out of your career, a sense of purpose, fulfillment, and the potential to earn more. At Beth Santillan’s State Farm Agency, we can provide that, and more. To gain expertise in insurance sales while growing professionally in a supportive environment. We provide licensing support, sales training, and a focus on goal setting to help you achieve personal and professional success.
A message from Beth Santillan
"Born and raised in El Paso, I am proud to serve the community I call home. As a State Farm agent since 2010, I have had the privilege of helping families and businesses protect what matters most. Our team provides the highest level of service, ensuring every customer is properly prepared for the unexpected. I’m looking for individuals who share my commitment to excellence and customer care. If you’re ready to help others while building a successful career, I’d love to meet you."
Salary : $32,000 - $38,000
