What are the responsibilities and job description for the Helpdesk Specialist position at BETHANNA?
Summary
Bethanna has an opening for a Full-Time Helpdesk Specialist. The Helpdesk Specialist provides 1st Tier support for end-users, and assists the System Administrator and Director in the management and maintenance of the network, data and voice communications networks of Bethanna to ensure efficient operations.
Education and Experience
Bethanna has an opening for a Full-Time Helpdesk Specialist. The Helpdesk Specialist provides 1st Tier support for end-users, and assists the System Administrator and Director in the management and maintenance of the network, data and voice communications networks of Bethanna to ensure efficient operations.
Education and Experience
- High School Diploma or Associates Degree required: Bachelors or Certification in computer-related area a plus
- 1-2 years of related experience in Helpdesk and/or Network Administration a plus
- Advanced analytical and problem-solving skills
- Strong technical experience using helpdesk or CRM software.
- Good knowledge of hardware and software configurations and technologies
- Good knowledge of Windows operating environments
- MacOS and/or iOS experience a plus
- Well-developed communication and interpersonal skills
- Sufficient manual dexterity for operation of PC keyboard, mouse, and other standard office equipment
- Sufficient physical ability to install hardware and wiring necessary in an office environment
