Intake and Family Coach Coordinator, Safe Families

Requisition # : req14880

Location: Media, PA

Hours: Full-time (40-hours/week)

This position would work within the Delaware County region.

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

The Intake and Family Coach Coordinator is the key leadership role taking end-to-end operational oversight of all the Safe Families engagements via volunteer family coaches. This position is primarily responsible for community outreach, intake, and vetting, training, and coaching volunteers. This individual will conduct end-to-end operational coordination of all the Bethany Safe Families for Children hosting arrangements and services. This position is expected to work independently with regular supervision, while following the guidelines given on procedures, along with agency, contractual, federal, and state regulatory requirements.

Essential Job Responsibilities

• Provide safety oversight of Safe Families program implementation;
• Develop and establish positive relationships with referral sources to ensure referral numbers meet performance metrics;
• Provide emergency and on-call support to Safe Families volunteers;
• Assist in promoting program community relations and publicity to include but not limited to outreach to community service providers;
• Build and maintain positive relationships with church representatives and community agencies;
• Conduct home assessments and complete the documentation according to program guidelines;
• Facilitate or assist with interviews of all Host Families and Family Coaches, along with submitting documentation and assessments to their Supervisor for final approval or denial of volunteers;
• Supervise, train, and support the Family Coach and Host Family volunteers on all aspects of the hosting process, to include being available on an emergency and on-call basis;
• Effectively encourage Family Coaches to help parents set goals and work towards accomplishing the goals;
• Fulfil role as Family Coach to help parents set goals and work towards accomplishing goals, as needed;
• Assist with maintaining all Safe Families volunteers’ files to ensure completeness;
• Assist in the networking process for local community resource providers to create a referral base and resource network;
• Consult with supervisor on referrals to determine program “fit” for host families, while also assisting with establishing hosting arrangements;
• Plan, develop, and administer the program to ensure the basic developmental, and therapeutic needs of clients in care are met;
• Develop and implement trainings for volunteers:
• Actively participate in the tracking and reporting of information pertinent to recruitment, training, and vetting volunteers;
• Assist in the volunteer selection, transportation, and placement of children into Host Family homes and other supportive services with Safe Family volunteers;
• Maintain documentation according to program guidelines;
• Assist in the connection of Safe Families volunteers, local churches, and community members;
• May assist with recruitment and training of new host families in some locations;
• Maintain current knowledge pertaining to Safe Families family coaching; while also continuing professional development through seminars and conferences;
• Serve as a champion for the compassionate ethos of Safe Families, and show kindness and hospitality to those in need;
• Participate in all Safe Families staff functions, meetings, trainings, and supervision;
• Participate in quality assurance and quality improvement activities;
• Participate in fundraising activities and other events that promote the Safe Families for Children movement;
• Complete other duties as assigned.
  
  

Qualifications

• Bachelor’s level degree in Social Work, Counseling Psychology, Clinical Psychology, Child Development, or related field of study from an accredited college,
• Master’s level degree in Social Work, Counseling Psychology, Clinical Psychology, Child Development, or related field of study from an accredited college, preferred;
• Prior experience working with at-risk children and families;
• Prior experience working collaboratively with local faith communities, preferred;
• May require professional licensure in the respective state;
• Experience with public speaking in a variety of settings to include child welfare, faith communities, and collaborative networks, preferred;
• Excellent verbal and written communication skills;
• An ability and willingness to work some evenings and weekends, as needed;
• An assertive, self-starter with excellent organizational skills;
• Reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Work well under pressure and adaptable to change;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.