Program Supervisor - SILP

Requisition # : req14663

Location: Grand Rapids, MI

Hours: Full-time (40 Hours/Week)

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

The Unaccompanied Children LTFC Supervisor is primarily responsible for overseeing the UC program and services provided to clients in these programs. This individual is also responsible for directly supervising Case Manager, Life Coach, Youth Specialists, and other direct reports within the program. This person is expected to oversee the quality assurance process within the site and training of these programs. While serving as a Program Supervisor, this individual is responsible for providing weekly, unannounced rounds in all areas where children congregate to ensure safety, wellbeing, and best practice of care in these areas.

This position is expected to function effectively with little supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

Essential Job Responsibilities

• Direct, train, and develop all direct reports and other program staff to ensure quality services are rendered to clients;
• Attend staff meetings to ensure effective and efficient service coordination;
• Regularly meet and partner with the Branch Director and/or direct manager, and other relevant leaders to ensure consistency of programming and to ensure the site is successfully in its service deliverables for UC;
• Cultivate a trauma-focused environment where program staff model positive adult behaviors, while also nurturing youth and providing structure, support, respect, and active involvement to UC;
• Assist the Branch Director and/or direct manager with the preparation of the annual budget, goals, and objectives;
• Ensure program operations and services are consistent with the established agency, state, federal, and licensing standards and requirements;
• Overseeing the program to ensure effective operations that meet client needs and quality standards;
• Ensure agency policies and procedures are enforced through completion of staff evaluations, conference request, time sheets and reimbursement vouchers;
• Maintain, enhance, and develop positive relationships with referral sources, community agencies, and community progressions;
• Coordinate policy and procedures committee, while ensuring policy consistency with COA, DHHS, ORS, ORR, CCI, and other contract regulations;
• Participate in public relations for the program when appropriate;
• Ensure all case recording expectations satisfy state and agency requirements;
• Oversee training curriculum and compliance to include but not limited to the CPI program, UC training, First Aid/CPR, and new employee orientation;
• Collaborate with intake and referral teams to ensure appropriate capacity and placement of youth in programs;
• Audit and oversee the appropriate aftercare and transitions post placement;
• Stay up to date on current trends and theories related to the program, while proactively recommending changes to agency policy and practice, as necessary;
• Participate in speaking engagements, courses and learning experiences, when necessary;
• Implement and enhance the use of the trauma-responsive Sanctuary model of care;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Complete other duties as assigned.
  
  

Qualifications

• BSW or Bachelor’s level degree in Human Services, or equivalent field of study with at least four (4) years of experience working in a child caring institution in program administration; MSW or Master’s level degree in Social Services, or equivalent field of study, preferred;
• Active Child Welfare Certification in the state of the work location, preferred;
• Bilingual Spanish/English fluency or other common languages spoken by refugee and immigrant populations, strongly preferred;
• Demonstrated clinical, therapeutic and crisis intervention skills;
• Mature and stable judgment, sensitivity to various cultures and the unique history of refugees;
• Demonstrated ability to work effectively on a multi-disciplinary team;
• Excellent verbal and written communication skills;
• Demonstrated experience with trauma and working with refugee or immigrant youth;
• Ability to work independently and exercise a high level of confidentiality;
• Must be reliable with time sensitive deadlines and tasks;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Ability to pass required medical exam and have the physical ability to fulfill essential functions, to include but not limited to physical restraints of a resident;
• Successfully pass a TB test annually and document preference to receive or decline Hepatitis immunization;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Documentation of immunity to vaccine preventable diseases or the willingness to receive vaccination, or seek an exemption;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity and Inclusion Commitment.