What are the responsibilities and job description for the Refugee Case Manager position at Bethany Christian Services?
Requisition # : req14419
Location: Pittsburgh, PA
Hours: Full-time (40-hours/week)
At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.
As a Refugee Resettlement Case Manager, you will be primarily responsible for providing culturally sensitive social services to clients referred to the program. This individual will also be responsible maintaining client files as required by partner organizations and the Department of State.
This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.
Essential Job Responsibilities
Location: Pittsburgh, PA
Hours: Full-time (40-hours/week)
At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.
As a Refugee Resettlement Case Manager, you will be primarily responsible for providing culturally sensitive social services to clients referred to the program. This individual will also be responsible maintaining client files as required by partner organizations and the Department of State.
This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.
Essential Job Responsibilities
- Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival to the United States;
- Maintain up-to-date information in client files as required by partner organizations and Department of State;
- Ensure delivery of services as described in partner organizations’ handbook and contractual agreement;
- Complete paperwork within appropriate time frames based on contract guidelines;
- Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
- Collaborate effectively with the appropriate internal staff within Bethany programs to coordinate the services for the clients enrolled in their programs as well;
- Develop and maintain understanding of current refugee issues through personal reading, attendance at related seminars, participation in related task forces and committees, and personal involvement with refugees;
- Keep abreast of community resources and refer clients for support, as needed;
- Must be willing to complete on call duties that include time outside normal business hours and weekends;
- Support volunteers from local community groups by providing information and training, as needed;
- Provide transportation to clients, as needed;
- Stay abreast of all agency, federal, and state regulatory requirements related to social services;
- Complete other duties as assigned.
- Bachelor’s level degree in Behavioral Sciences, Human Services, or a Social Services field from an accredited college;
- Child welfare and/or case management experience is strongly preferred;
- Bi-lingual preferred: English/Arabic, Pashto, Dari, Swahili, Spanish, Kinyarwanda, French, Rohingya, Kibembe, etc.;
- Prior work experience with serving refugees, preferred;
- Sensitivity in communicating and developing cross-cultural relationships;
- Excellent verbal and written communication skills;
- Must be a team player and highly collaborative;
- Demonstrated clinical, therapeutic, and crisis intervention skills;
- Ability to work independently and exercise a high level of confidentiality;
- Must be willing and able to work a flexible schedule which may include evening airport arrivals and weekend home visits, when necessary;
- Commitment to goals of refugee resettlement, co-sponsorship, and the program mission;
- Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
- Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
- Pass a criminal history screen, including state and local child protection agency registries;
- Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity and Inclusion Commitment.
