What are the responsibilities and job description for the Business Office Assistant position at Bethany on the Lake (2)?
Bethany on the Lake (2) -
POSITION SUMMARY
The Business Office Assistant works directly under the Business Office Manager (BOM) to assist in maintaining accurate financial records for the facility.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Accounts Receivable / Collections
Assists with accounts receivable collection for private pay and resident liability accounts
Assists with resident insurance billing
Assists with analysis and reconciliation of accounts
Assists with preparation of monthly account statements
Completes other duties as assigned relating to accounts receivable and collections
Accounts Payable
Assists with maintaining accurate and timely invoices in DSSI
Assists with properly coding invoices to ensure accurate and timely payment
Completes other duties as assigned relating to accounts payable
Resident Trust
Maintains accurate log of resident withdrawals
Maintains necessary documentation (i.e. signed receipts)
Balances trust daily
Pays resident’s personal bills
Assists BOM in accuracy of payments / checks
Completes other duties as assigned relating to resident trust accounts
Clerical Duties
Timely handles ingoing and outgoing mail
Answers phone calls in courteous manner and transfers calls appropriately
Completes other clerical or general office duties as assigned
Uses professional conduct with residents and their families, visitors, and co-workers
Is courteous and cooperative and “wears a smile”
Follows dress code, including wearing name tag at all times
Promotes a positive and professional image in the facility and in the community
Maintains resident confidentiality and understands the need for complete privacy of all health care data
Abides by and promotes the Continuous Quality Improvement Program
Facility Compliance
Attends or completes continuing education pertinent to department and position, including and not limited to safety, infection control, disease process, CQI, customer service and satisfaction
Participates in inspections and audits as designated
Maintains current knowledge of MDH regulations pertinent to department and position
Maintains and applies knowledge of current policies and procedures as outlined by Monarch Healthcare Management
Is knowledgeable of and abides by the Resident’s Bill of Rights
Promotes a highly positive workplace, centered on strong customer service and inclusion
QUALIFICATIONS
Education and Experience
High School Diploma or GED required
Experience in healthcare, skilled nursing facility or assisted living community preferred
Prior business office or clerical experience preferred
Required Skills and Abilities
Ability to communicate, take direction, and maintain an organized workspace
Ability to actively listen, welcome constructive feedback, and course correct
Ability to professionally interact with and inspire trust with residents, families, and staff
Ability to clearly speak and proficiently read and write in English
Basic accounting principles and intermediate proficiency of Microsoft Office applications
Must be able to perform essential functions of the position with or without reasonable accommodation
Must qualify for employment, after criminal background check, per guidelines of DHS Minnesota
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