Transformation Center Receptionist (Full-Time)

The Transformation Center Front Desk role at Bethel Church of Redding is essential in creating a welcoming and informative environment for visitors seeking guidance and resources related to our transformation programs. As the first point of contact, you will greet guests warmly, provide information about services offered, and assist with general inquiries. You will be responsible for managing phone calls, emails, and other correspondence, ensuring accurate and helpful responses to inquiries related to the Transformation Center's offerings.

Your administrative tasks will include scheduling appointments, maintaining organized records, and supporting the staff with various operational needs. You will work collaboratively with the team to create a seamless experience for guests and ensure that the front desk is well-maintained and inviting. An important aspect of this role involves demonstrating compassion and understanding to individuals seeking transformation and support.

Salary Range: $25,740.00 - $34,320.00 annually

Hours: 40 hours per week.

Schedule

• Applicants must be available for a total of 40 hours a week between the hours of 7:45 am & 4:45 pm Monday-Saturday. The schedule will likely be Tuesday-Saturday but could later be a different selection of 5 days between Monday and Saturday (likely Monday-Friday).
• The schedule is subject to change as we try to work with our team's preferences as much as possible. Additionally, we are looking for someone who is a flexible team player, willing to switch shifts occasionally if needed.
• We will work with you to schedule your training hours (approximately 30 hours per week) to help prepare you for your regular schedule’s responsibilities.
• Bethel Kids employees and Bethel Students are not currently eligible for this position as the schedule will not allow them to honor their existing commitments.
  

Starting Date

• The ideal candidate will be available to begin training in February 2025.

• Maintain our client records with high attention to detail
• Warmly greet and instruct clients as soon as they arrive at the office
• Uphold HIPAA guidelines through careful communication of boundaries and/or sensitive information
• Provide support to clients, team, and leadership in person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk
• Assist clients through the new client process (send paperwork, update online accounts, call to follow up, etc.) until they are matched with a minister and can schedule
• Assist with billing issues and process payments
• Review paperwork (including stories of personal trauma and other sensitive information) and discern/strategize which team member to match with the client
• Schedule appointments
• Kindly listen to and encourage clients with their current situations, and provide steps for getting started or resources outside of the Transformation Center.
• Alert supervisor of any emergency incidents that may be relevant as a Mandated Reporter or according to the Duty to Warn or follow up with emergency services as needed
• Ensure the reception area is tidy and presentable

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• TeleHealth : HealthiestYou (24 hour doctor/prescription access)
• Wellness Resources
• Paid Time Off (Vacation, Sick, Jury Duty, Bereavement Leave & Public Holidays)
• Cafeteria 125 Benefit Premium Pre-Taxing Option
• Retirement Plan (403b, IRA) with Retirement Fund Matching
• Free Bethel.TV Equip Plan (Exclusive access to conferences, services, classes, shows, and more!)
• Free Bethel Leaders Network ENGAGE membership - Full Access to the Online Platform
• Free Staff Lunches
• 20% Discount on most Items in the Bethel Bookstore and Bethel Music online store
• Invitation to attend Select Conferences
• Opportunity to work with some of the most passionate lovers of Jesus in the world!

Salary : $25,740 - $34,320