What are the responsibilities and job description for the Front Desk Receptionist position at Bethel Family Clinic?
Position Description:
The front desk clerk/receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
Position Requirements:
- Education: High School Diploma or GED required.
- Experience: Two years of increasingly responsible related experience, or any equivalent combination of related education and experience.
- Licenses, Certifications: None
- Specialized Skills: Ability to multi-task and work in different computer programs.
Position Responsibilities and Essential Functions:
- Develops and maintains office forms and procedures, and assists with administrative tasks.
- Answers central telephone system and directs calls accordingly.
- Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department.
- Receives the office visit co-pays from the patients at the time of arrival.
- Provides all funds received to the Finance Director at the end of each day.
- Sets up appointments for patients and confirm the appointments the day before.
- Operates office machines and equipment as required.
- Prepares outgoing mail; sorts and distributes incoming mail.
- Scan all medical patient billing documents to CLC Finance Department
- Duplicates and distributes materials.
- Composes, types, and edits correspondence, reports, memoranda, and other material.
- Assists public with the use of department facilities.
- Maintains office supply inventory for the Executive Assistant.
- Opens and closes the office.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies:
- Computer software skills.
- Communication proficiency in written and verbal form.
- Customer service skills.
- Ethical Conduct
- Flexibility
- Initiative
- Time Management
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The ability to pick up a maximum of 50 pounds may be required when working with files and supplies.
Supervisory:
This position has no supervisory responsibilities.
Work Authorization:
- BFC is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, national origin, disability, protected veteran status and any other area protected by federal or state law. Individuals that need assistance in the recruitment process are encouraged to contact the Administration for BFC directly.
- Employee must have the legal authorization to work in the U.S.
