Student Success Coordinator

Job Summary

We are seeking a detail-oriented and organized Student Success Coordinator to support our Student Success team on a part-time basis (20 hours per week). This role will be crucial in managing various administrative tasks, student outreach, and system maintenance to ensure smooth operations and enhanced student support.

The primary objective of the Student Success Coordinator is to enhance student engagement, support the team and university’s effectiveness, and streamline administrative processes by providing comprehensive coordination and proactive communication across multiple student service domains.

This role will serve as a critical bridge between students, academic advisors, and administrative systems, ensuring timely interventions, accurate record management, and supportive outreach that promotes student retention, successful registration, and overall academic progression.   

While the schedule for this role flexible, with some work from home, we do need someone in the office and available on Tuesdays and Wednesdays.

Responsibilities

50%

• Provide exceptional culturally responsive customer service to students on behalf of the Student Success department.
• Reduce administrative barriers to student success.
• Implement additional support for programs that are faculty advised.
• Assist in the coordination of academic advising services and support the implementation of early alert systems for at-risk students

30%

• Create reports and dashboards for team metrics using Salesforce.
• Manage and improve office systems, processes, and procedures related to student success initiatives.
• Maintain and update department Confluence pages including review and updates of the student handbook.

15%

• Conduct outreach (phone calls, emails, texts) for student engagement touchpoints.
• Assist with commencement-related tasks, including outreach for application deadlines.
• Manage team calendar, including meeting updates, room space changes, and recurring meeting updates.
• Create training videos for new employees on various processes and systems.

5%

• Other duties as assigned.

Required Skills

• Ability to maintain confidentiality of private information according to law (FERPA), rules, policies and procedures.
• Effectively work with multiple databases and student platforms.
• Ability to deescalate upset/distressed customers so that necessary information can be communicated or appropriate referrals made.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-starter. 
• Attention to detail and accuracy in work.
• Professional demeanor and customer service orientation.

Experience

1 year in customer service in office setting or similar role

Education

H.S. Degree or GED required.

Associate’s or 2 year degree or higher preferred.

Additional Information

Part-time, 20 hours per week, 12-months per year position. 

Individual must be available to work Tuesdays and Wednesdays, along with 1 or 2 additional weekdays.

Ability to successfully work in the office and at home.

Benefits

Bethel is committed to offering meaningful benefits to our employees including health insurance, retirement plans, and a generous time off package. Learn more about these offerings here.

Bethel seeks to recruit, retain, develop, and support a diverse workforce who contributes to our educational and Christ-centered mission. Bethel encourages candidates to apply who can assist the University to develop a faculty that reflects the diversity of people in God’s kingdom through a variety of ethnicities, cultures, and lived experiences.

Learn more about our commitment to diversity in hiring .

Bethel University is a leader in Christ-centered higher education with approximately 4,700 students from 50 states and 32 countries enrolled in undergraduate, graduate, seminary, and adult education programs. Based in St. Paul, Minnesota, Bethel offers bachelor's and advanced degrees in nearly 100 fields. Educationally excellent classroom-based and online programs equip graduates to make exceptional contributions in life-long service to God and the world.

Bethel employs qualified individuals regardless of race, color, national origin, sex, disability, age, marital status, veteran status, familial status, and status with regard to public assistance. Individuals must be able to perform the essential functions of the position with or without reasonable accommodations.

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