Executive Director/Business Office Manager

Description

Do you want to make a positive impact in the lives of senior citizens? Do you want to lead a team that is passionate about and dedicated to serving seniors? Are you ready to be part of an organization that cares about you?

LifeStream at Glendale has an opening for a full-time EXECUTIVE DIRECTOR/BUSINESS OFFICE MANAGER.   This combined role provides an exciting opportunity for a dynamic leader to oversee the professional and efficient operation of the community while managing essential business functions.

Key Responsibilities:

• Lead the overall operations of the assisted living and memory care community, ensuring the health and well-being of residents.

• Manage budgets, human resources, marketing, and public relations.

• Oversee business office functions, including payroll, accounts receivable, accounts payable, and coordination with the home office.

• Provide administrative support to ensure smooth day-to-day operations.

• Build and lead a high-performing team dedicated to serving seniors with compassion and excellence.

Job Qualifications:

• Bachelor’s degree or equivalent required.

• Minimum of two years’ experience in a long-term care setting as an administrator.

• Licensure as required by state laws.

• Proven leadership skills, including financial management, communication, organization, and team-building experience.

• Experience with business office management, including human resources, payroll, and accounting functions.

Why Join Us? Join LifeStream at Glendale and make a difference in the lives of our residents while growing your career in a supportive and mission-driven environment. If you have a passion for working with seniors and thrive in a fast-paced, collaborative setting, we invite you to apply today!

Job Summary:  The Executive Director/Business Office Manager is responsible for the professional and efficient operation of the community and all programs affecting the well-being of residents and staff members. This position is also responsible for facility operations, budget, human resources, payroll, marketing, and public relations.  In addition, the Executive Director/Business Office Manager will be responsible for the business functions of the community, to include accounts receivable and accounts payable, in coordination with the Home Office. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for effective and economical operation of all departments, ensuring thorough, tactful leadership and supervision, ensuring company goals and objectives are accomplished efficiently following established standards and budgetary allocations.
• Creates an optimum environment for residents and employees that is pleasant, safe, and healthful.
• Presents to the company matters and issues requiring policy decisions and ensures implementation of policies as they are established.
• Maintains current job descriptions for all positions.
• Ensures department supervisors hire, train, schedule appropriately, and effectively manage employees.
• Implements and trains staff on Bethesda Senior Living Communities’ policies/procedures. 
• Prepares financial and statistical reports as required and/or assigned.
• Ensures all state and federal regulations are met regarding resident care and maintains appropriate records to support such.
• Ensures fiduciary responsibilities are carried out ethically, morally, and according to established policies and procedures.
• Maintains and promotes a positive image of the community in responding to the news media, referral sources, and the public.
• Knows the customers and develops positive relationships with state social/health agencies, physicians, residents, family members, employees, vendors, visitors, contributors, and volunteers.
• Ensures residents’ physical, social, spiritual, and nutritional needs are met.
• Develops and maintains programs that give added value to the community, i.e., Fund Raising Programs, and Volunteer Services.
• Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
• Oversight of day-to-day monitoring of resident/staff safety and risk management activities.
• Responsible for investigating actual or potential clinical, operational, or business claims or lawsuits – including threats of claims or lawsuits – arising out of the community and reporting to the VP of Legal Services and Risk Management in a prompt & timely fashion.
• Responsible for implementation, coordination and consistent practices related to community Safety Committee practices as outlined in the Safety Committee mandate.
• Maintaining a professional appearance/demeanor and encourages a positive nurturing environment for the residents, families, employees, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
• Establishes rapport and provides tours to potential residents and their family members that reflect the mission and vision of the community and are geared toward the needs of the family.
• Performs payroll functions accurately and in accordance with LifeStream’s policies and procedures. Maintains employee confidentiality in all matters relating to payroll and benefits.
• Ensures checkbook, petty cash, and resident personal needs funds are accurately maintained and balanced, with each transaction fully authorized and supported by receipts and/or signature.
• Communicates accounts receivable information, such as additions, adjustments, transfers, and changes to the home office (central business office) within two business days of the event.
• Uses the tools available to coordinate and/or bill accounts receivable and perform collections on delinquent accounts receivable.
• Makes daily deposits of customer payments.
• Reviews all accounts payable invoicing for coding and proper authorization before submission to the home office/central business office.
• Requests and analyzes vendor statements, researching delinquent balances on accounts to bring and keep accounts current.
• Provides a positive, educational, and quality onboarding/orientation for new employees. 
• Assists employees with the completion of benefit enrollment. Ensures all information is sent to Human Resources promptly and accurately.
• Ensures all resident files are accurate and complete.
• Maintains all personnel files accurately and completely according to company policies, as well as federal and state regulations.
• Completes I-9s promptly and in accordance with Federal guidelines and ensures appropriate identification is current.
• Ensures completion of all background checks in accordance with state and company policies, prior to the start date of new employees.
• Assists managers in completion of unemployment requests for information in accordance with state timelines.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Other duties as assigned relating to the overall operations of the community.

Managerial Breadth/Scope of Job

The Executive Director/Business Office Manager is responsible for the overall day-to-day operations of the community. The Executive Director/Business Office Manager directly supervises members of the management team and through them indirectly supervises line staff. 

Qualifications

Knowledge/Skills/Abilities

• This position requires proven leadership and management skills in a healthcare environment including strong financial management, communication, marketing, interpersonal, and team-building skills. 
• Must have working knowledge of personal computers, scanners, digital copiers and   printers.
• Must have experience in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and ability to work with accounting, HR/Payroll, and management software.
• Must have excellent decision-making abilities regarding financial and budget issues, marketing, and people development.
• Must be knowledgeable of the policies and procedures of MSDS sheets on hazardous materials and able to explain to staff.
• Ability to train staff and residents in fire safety and emergency preparedness.
• Must maintain a current driver’s license and comply with Bethesda’s Auto Policy requirements. 
• Demonstrates a SERVANT heart and attitude by following the Bethesda Senior Living Communities’ Mission Statement.

Education/Experience

Education:  Bachelor’s level college education or equivalent experience of a minimum of two years in senior or multifamily housing or administration. 

Working Environment/Physical Requirements

• Normal office environment with building and grounds
• Light physical effort with occasional lifting of 10 – 20 pounds.
• Keyboarding and desk work.
• Communicating with staff of various backgrounds.
• Concentrating, thinking, reading
• Mobility to physically assess the upkeep of the building and grounds.
• Overnight travel via automobile and/or airlines to other locations as required 
• This position requires being on call 24 hours a day and responding to emergencies in a timely manner.   

Applications accepted on an ongoing basis until the position is filled.