Assistant Production Manager (Troup)

SUMMARY

Work under the direction of the Production Manager to carry out all processing operations from donors to retail. This includes, but not limited to, accepting, sorting and pricing donated items. This includes but is not limited to compliance with company policies and standards, procedures, and the Hangers of Hope Mission Statement.

ESSENTIAL FUNCTIONS OF THE JOB

• Is able to daily perform any of the required job duties within the processing team. This includes all requirements related to accepting donations, presorting and pricing merchandise.
• As needed, welcome donors in a timely manner in a way that they feel confident that Hanger of Hope appreciates them and understands their value.
• As needed, handle the receiving and donation process with the utmost respect and care including, greeting the donor, assisting in unloading donations, telling the Hangers of Hope story, repeating details back to donor and issuing a receipt.
• Help maintain clean and well-organized reception, presort and processing areas.
• Maintain clean and well-organized personal processing station.
• Adhere to, daily, all employee policies and procedures outlined in the Employee Policy and Procedures manual and the Hangers of Hope Statement.
• Ability to recognize quality merchandise and effectively research market value of product.
• Work with and effectively communicate with the Production Manager, other processing employees and donors on a daily basis.
• Daily serve with fellow employees so that there is a healthy and productive work environment.
• Helps motivate and encourage processing team to adhere to daily and weekly production goals.
• Collaborate with Production Manager on outstanding items that may need to be addressed in the department.
• Assist in delegating tasks and responsibilities with the Production Manager, especially when Manager is not on shift.
• Ability to produce quick and accurate work in a face-paced environment, successfully staying above company average of pieces produces per hour.
• Understand and comply with policies and procedures related to donated items, including prohibited items and pricing guides.
• Effectively use the donation receiving script to communicate appreciation, the Hangers of Hope Story, and Beyond the Rack to donors.

SPIRITUAL GUIDELINES

1. Practicing believer in the Lord Jesus Christ.

2. Belief that the Bible is God’s true Word.

3. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be a people person with a pleasant and willing attitude and have a servant’s heart.
• Must have a friendly, smiling demeanor.
• Excellent communication skills (both oral and written) with an excellent command of the English language.
• Ability to write in legible clear handwriting.
• Excellent organizational skills.
• Must have a commitment to Hangers of Hope mission and mission statement.

PLANNING/ORGANIZATION

• Must be detail-oriented and have solid organizational skills.
• Must be able to work in a fast-paced environment.
• Must be a problem solver and be able to work with a minimum of supervision and take initiative.
• Excellent time management skills.
• Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.
• Computer skills to include general typing skills.
• Ability to access web sites to help evaluate the value of donated items.
• Ability to read and define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written or oral form.

EDUCATION AND EXPERIENCE

High School diploma or GED required.

PHYSICAL/ENVIRONMENTAL DEMANDS

• Stand – up to 100% of a standard workday
• Walk – up to 75% of a standard workday
• Sit – less than 10% of a standard workday
• Use hands to perform required duties – up to 100% of a standard workday
• Lifting and bending – up to 75% of a standard workday
• Talk or hear – As needed throughout a standard workday
• Moderate physical activity. Depending on location, this position may require frequent strenuous activity. Able to lift at least 50 pounds. Use hands to lift, sort, clean, organize throughout a standard workday. Depending on location, this position may work in a warehouse setting with some outdoor exposure throughout the workday

VISION REQUIREMENTS

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Color Vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (adjust the eye to bring an object into sharp focus)

WORK SCHEDULE/HOURS

• Part time to full time, Monday through Saturday, up to a maximum of 40 hours per week
• Attendance at specific meetings, off-site events or training, as required

AAP/EEO STATEMENT

Bethesda Health Clinic and Hangers of Hope provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Bethesda Health Clinic and Hangers of Hope complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. 

This position description is intended to be a tool to describe the primary purpose of the job and the key duties and responsibilities.  It may not be inclusive of all duties and job assignments.   Other job duties and responsibilities may be added, deleted and/or revised at the discretion of management.