Branch Manager II New Markets - Jackson Heights

Leadership

·       Lead a dynamic team that embraces a culture of change, agility inclusiveness and innovation that will enable the team to align with the organization’s visions and strategic goals.

·       Consistently demonstrates positive leadership attributes such as collaboration, effective communication skills, decision making, problem resolution, crisis management, initiative, and high emotional intelligence.

·       Effectively engage with the team to support a positive environment, remove obstacles, and drive strong Employee Engagement (EOS) and Member Satisfaction (MSAT) results.

·       Inspire teammates to enhance leadership abilities to build bench strength. 

·       Empower the supervisory team to contribute to the success of the branch.

Employee Experience

• Builds strong relationships with teammates and consistently works to create a positive, inclusive work environment.
• Collaborate with the supervisory team to effectively source, hire and onboard new employees as the primary front-line member experience provider.
• Transfer learning to the team through direct development or leveraging other training/development opportunities available.

·       Lead the coaching and career development conversations with direct reports on a consistent basis and ensure that the same is in place for the supervisor’s direct reports.

·       Partner with Retail Leadership and Human Resources to address needs or concerns related to staffing, employment decisions, talent management, training, performance management, disciplinary actions, compensation, payroll, etc.

Member Experience

·       Identifies trends through daily observations and member surveys data to create and implement action plans to drive exceptional member experiences.

·       Ability to de-escalate heighten member situations with emphasis on problem solving and service recovery. Provides support and guidance to supervisors to do the same.

·       Work with the supervisory team to develop teammates to provide exceptional member experiences by cultivating relationships, identifying member needs to make beneficial recommendations and warm transfers to branch representative or business partners.

·       Ensures that the team strengthens their ability to communicate with members to share knowledge and information. 

·       Oversee the management of the branch traffic flow with lobby management. This includes managing branch scheduling, lobby tracking, appointment assignments, and ensuring that the teller and drive-up traffic are managed.

Operations

• Collaborate with AVP of Retail, AVP of Business Banking and Sales and Service Sr. Manager to continuously develop a consultative sales approach for the team.  Implement with the supervisory team.
• Works with the supervisory team to ensure that the team can effectively process transactions by utilizing Bethpage systems in accordance with established policies and procedures.
• Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations. 
• Provide direction and guidance in overseeing the supervisory team to make sound decisions and develop their direct reports.
• Participates in organizational initiatives representing Retail. This may include collaborations with other Branch Managers and Retail Leadership to create and deliver content for supervisory groups.
• Represents Bethpage in the community through various affiliations.
• Liaison between members and different business areas to address account risks, member complaints, issues, and concerns.

·       Manage the day-to-day operations of the branch.

Compliance

• Collaborate with the supervisory team in maintaining branch controls.
• Stays abreast and adheres to policies, procedures, and banking regulations.
• Identifies and manages emerging risks and fraud trends to minimize exposure to members and Bethpage.
• Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.

·       Partner with Retail Leadership, BSA/Compliance and Fraud to resolve any potential fraud/security concerns that are identified. Identify and report potential risks.

Strategy

• Manage the overall success of the branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.

·       Collaborate with the supervisory team to create, implement, and manage strategies with the objective of deposit, lending, and income growth. 

·       Ensures that clear objectives are set for the branch and each employee; monitor progress and track results.

• Consistent analysis of branch production reports and activities to identify areas of opportunity.

·       Supports promotions and business development efforts through in-branch contests, sales promotions, and marketing campaigns. Participates in community events and business organizations.