What are the responsibilities and job description for the Senior Cloud Engineer position at Betsol, Inc.?
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
Before applying for this role, please read the following information about this opportunity found below.
BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com
Job Description
Support and maintain contact center technologies with focus on Verint, Context Store, Five9, and cloud integrations. Handle PHI (Protected Health Information) data and provide critical system support during peak seasons.
Key Responsibilities
- Provide L2 support for Verint, Context Store, and AWS Verint Cloud systems
- Handle PHI data in compliance with company policies
- Perform health checks and system monitoring
- Manage L2 ServiceNow tickets
- Participate in 24x7 on-call rotation
- Support critical enrollment periods (Oct-Jan)
Required Skills & Experience :
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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