What are the responsibilities and job description for the ServiceNow Subject Matter Expert position at BETSOL?
We're seeking an experienced ServiceNow Subject Matter Expert specializing in Asset Management to join our team for an exciting project. This role will be critical in the discovery phase of implementing a new asset management system using ServiceNow.
Key Responsibilities
- Analyze current ServiceNow CMDB configuration and provide detailed analysis reports
- Define CMDB configuration needs based on current state analysis
- Evaluate integration requirements with third-party systems
- Develop configuration recommendations for the ServiceNow implementation
- Support the creation of an integration strategy and roadmap
- Contribute to the future state architecture design
- Configure IntegrationHub ETL for various systems
- Develop automated compliance reporting recommendations
- Document technical requirements in collaboration with the Solution Architect
- Provide expertise on ServiceNow Discovery capabilities and implementation
Required Qualifications
- 6 years of ITSM/ITAM experience with at least 4 years focused on ServiceNow
- ServiceNow certifications (CSA, ITAM, CMDB)
- Multiple CMDB implementation experiences
- Strong understanding of ServiceNow Discovery and MID server deployment
- Experience with integration between ServiceNow and other systems
- Knowledge of asset management processes and best practices
- Experience with automated CMDB discovery implementations
- Strong technical documentation skills
- BA/BS degree in Computer Science, Information Systems, or related field
Preferred Qualifications
- ServiceNow Certified Implementation Specialist
- Knowledge of NIST, ISO 27001, or similar frameworks
- Experience with Software Asset Management (SAM) implementation
- Experience with ServiceNow IntegrationHub and Flow Designer
- Understanding of cloud asset discovery and management
- ITIL certification
What We Offer
- Competitive compensation
- Opportunity to work with Fortune 500 clients
- Collaborative and innovative work environment
- Opportunity for project extension
