What are the responsibilities and job description for the Host position at Betsy Hospitality Management, LLC?
The Betsy, located on South Beach's iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy's CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest.
Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces : the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel's permanent and rotating art exhibitions, a library open 24 / 7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy's Writers' Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.
We're looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy's DNA - whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy's unique brand of understated, experiential luxury hospitality - we want to hear from you.
Summary :
Food and Beverage Restaurant Hosts are the first hotel employees to interact with arriving guests as they enter our restaurants; LT Steak & Seafood and The Alley. Hosts welcome the guests by greeting them as per The Betsy standards and responding to customer inquiries by resolving issues in a timely and efficient manner.
Responsibilities and Duties Include but Not Limited to the Following :
- Makes reservations for guests ensuring the following data is collected : the day required, time they would like to dine, how many in the party, under what name they would like the reservation, phone number and any special occasion or requirements. Once all information is obtained, the host repeats it to the guest using the guests name.
- Ensures all messages are registered in the hotel's reservations system.
- Takes accurate to-go orders from guests and inputs the orders into the POS system.
- Distributes reservations among all Servers fairly to ensure a balance distribution of work.
Passes valuable information to Servers about their guests, for example the guests' names and size of the party, whether the guests are celebrating a special occasion, or any other information that could be used to enhance the guests' experience.
Job Requirements
The Betsy - South Beach is an equal opportunity employer, harassment-free and a drug-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
