Emergency Department Access Representative

Betsy Johnson Hospital Dunn, North Carolina Patient Access Clerical Variable (United States of America) Obtain accurate and detailed demographic, financial, and clinical information in order to perform accurate and complete registrations/admissions, while exhibiting warmth, compassion, and responsiveness to patients, their families and friends, professionals, and co-workers within the health system. One to two years (1-2) insurance/clerical experience within a hospital or medical office setting preferred. Knowledge of insurance and collection of payments preferred. Medical Terminology. Experience with Microsoft windows required along with knowledge of basic functionality of personal computer. Ability to type and perform data entry functions at a level required and needed to maintain productivity standards of a department. Excellent verbal and written communication skills are required. Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred. Critical thinking skills and ability to problem solve and multi-task required. Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System.May be required to periodically rotate shifts and regular days off. Must be able to communicate orally, see, and hear to collect information. Must have dexterity to operate office equipment. The incumbent is subject to eyestrain due to the many hours spent looking at a computer screen. Job requires sitting or standing in intervals for long periods of time. The noise level is low to moderate. Answers telephone calls, uses personal computer, and other business machines extensively. Bends, reaches pushes and pulls file drawers to file records and reports. Must be able to transport patients and assist with baggage. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.