What are the responsibilities and job description for the BODY SHOP ESTIMATOR AND ADMINISTRATION position at Betten Auto Group?
Betten Body Shop is looking for an experienced estimator to join our team!
We are looking for someone who has great customer service skills, enthusiasm, and takes pride in their work. We are looking for the right individual that wants to be a part of growing our business.
What we offer
- Medical, Dental, and Vision Insurance
401K Plan
Paid Vacation after 1 year
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Open door Policy
Qualifications
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance
Clean driving record
At least six months verifiable estimating experience
Experience with CCC estimating software is a plus, but not required
Must be a team player
Responsibilities are as follows, but not limited to
Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
Make change accurately and issue receipts to customers
Answer phones and direct customers to the proper department or person
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Follow up with customers and Insurance representatives in a timely manner to ensure customers are kept informed throughout the estimate and repair processes.