What are the responsibilities and job description for the International Customer Excellence Specialist position at Better Being Co.?

About Us

At Better Being we empower and inspire individuals to feel better and live healthier lives by providing the most trustworthy, pure, and innovative natural wellness solutions. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow and do your best work, Better Being is the right place for you. Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the healthcare industry.

Job Summary

We are seeking a International Customer Excellence Specialist to provide ordering support to retail customers via email. Process orders, lookup information and answer questions pertaining to all phases of order fulfillment.

Essential Functions :

Accurately enter email orders into software system.
Research and provide accurate details regarding shipment dates, expected delivery dates, invoice totals, discounts and related invoice or shipment details.
Field New Account inquiries and assist customers in navigating company website.
Interact with retailers, sales representatives, and consumers with courtesy and professionalism.
Other duties as assigned by manager.

Additional Responsibilities :

Work within a team environment to attain department objectives.

Exhibit a positive attitude, support corporate directives, and be adaptable to change.

Support of and involvement in company and department safety policies, procedures, programs and activities.

Maintain a clean and orderly work area.

Job Qualifications :

High school diploma or General Education Diploma (GED).

Three or more years of Customer Service experience.

One or more years of data entry and 10-key experience.

An interest in or willingness to learn about nutritional supplements and the natural products industry.

Must have problem recognition and decision-making abilities.

Good verbal, written and phone communication skills.

Experience with word processing and spreadsheet applications preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements :

While performing the duties of this job, the employee is occasionally required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Employees must exert up to 20 lbs. of force occasionally, and / or a negligible amount of force constantly to move objects.

Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.

Our Benefits :

Join our team and enjoy a comprehensive package of competitive benefits and perks designed to support your well-being and professional growth. Our offerings include :

Access to our Employee Health Clinic for your medical needs.

Comprehensive Medical, Dental, and Vision Insurance coverage.

Participation in our Family First Program, emphasizing work-life balance.

401(K) plan with generous employer match to help you plan for the future.

Educational Reimbursement opportunities to support your continued learning and development.

Wellness Incentives to promote a healthy lifestyle.

Substantial product discounts, because we value our team members as customers too.

Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.

For more information, check out our website Better Being Careers and join us in experiencing a workplace where your well-being and success are our top priorities.

This description is not intended to be an exhaustive list of responsibilities and qualifications. The position, duties, and qualifications are subject to change at any time.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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International Customer Excellence Specialist

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