What are the responsibilities and job description for the Service Manager position at Better Brands Co.?
Hello, LInkeIn Colleagues, friends, and Industry professionals! Here's a soft announcement of what Better Brands is up to! - More to come very soon!
Company Description
Better Brands Co. is very excited to announce the opening Better-Service in NYC. Our number one priority for us is to start by building a team dedicated to fostering growth and innovation through strong partnerships. Specializing in cafe/restaurant equipment, emergency services, preventative maintenance, and expert advice, we are committed to supporting our clients' success and building a brighter business future.
Role Description
With several positions to be announced in the coming weeks, we're very excited to share the first NYC-based role - Service Manager. We're looking for a skilled specialty coffee technician from the ground floor to lead the service department. The Service Manager will oversee day-to-day service operations, fulfill fieldwork, manage service technicians, and maintain service quality standards.
Service Manager Responsibilities
Technical support & Account Management
- Perform installations, preventative maintenance, troubleshooting, and repairs
- Work with our procurement team to manage parts inventory and our accounting team to ensure correct invoicing• Maintain a clean and orderly workshop at all time
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Qualifications:
- 5 years of experience in coffee equipment maintenance
- Experience managing a small team or willingness to learn management skills
- Experience using inventory management software or willingness to learn
- Experience using project management software like Asana or willingness to learn
- The ability to think critically and problem solve over the phone and in situ
- Knowledge of general maintenance outside of the coffee space
- A passion for being hands-on and in the field
- A creative mindset
- A thirst for problem-solving
- A hands on approach
Benefits:
- $85,000 - $105,000 annual base salary
- Medical, Dental, and Vision coverage.
- Paid sick time
- Paid time off company holidays
- Paid parental leave benefits
- Profit Share
- Growth Opportunities
Salary : $85,000 - $105,000