Communication Specialist

Better Business Bureau (BBB) serving Central Indiana seeks a highly motivated, organized, creative, energetic and passionate team player who assists with the implementation and delivery of planned communication initiatives.

Responsibilities:

• Develop and execute communication plans that support sales, retention and branding efforts
• Propose and draft communication campaigns, which may include email, social and online media, print media, direct mail, and other multimedia
• Evaluate and monitor campaign performance on an ongoing basis by analyzing key metrics and creating comprehensive reports
• Develop written and visual content for email, social media, web, and print communication; including graphic design
• Help develop informative assets for print and digital use
• Manage email system including inventory, subscription lists and monitoring/tracking metrics
• Manage and update public documents for business audiences; ensuring links are accurate
• Develop and manage e-newsletter(s)
• Regularly review/update correspondence with businesses
• Integrate relevant content and resources to local news feed, linked within local articles, email campaigns, etc.
• Ensure brand consistency
• Maintain website updates using Adobe Experience Manager
• Participate in relevance team efforts to create, optimize and evolve strategies designed to enhance content, relationships and brand
• Manage administrative work including maintaining accurate records, data quality and correspondence
• Assist with media relations including addressing media inquiries, and developing and distributing press releases
• Assist with the planning, organizing, and executing events. This includes, but is not limited to, development of timelines, logistics and details for successful execution.
• Collaborate with departments to provide requested deliverables
• Meet regularly with supervisor to discuss goals and objectives
• Other duties as assigned

Qualifications:

• A bachelor’s degree in an applicable field, or equivalent experience
• Excellent written and verbal communication skills, including editing
• Graphic design experience preferred
• Proficient with Adobe Creative Suite (InDesign, Photoshop, Illustrator, etc.), Adobe Experience Manager, MS Office, Sprout Social and social media platforms
• Knowledge of communication and marketing best practices, including social, digital, print and email
• Experience with digital advertising and campaign development
• Critical thinking and analytical skills
• Strong organizational and project management skills, as well as attention to detail
• Exceptional work ethic and initiative
• Takes initiative and accomplishes tasks with limited supervision
• Commitment to character and integrity in both personal and professional life

Hybrid Position - Remote work with some scheduled days in the office.

Why BBB Central Indiana: At BBB, we want people to feel confident about their purchasing decisions. To do that, we need a community where buyers and businesses trust each other. We aim to connect empowered consumers with principled businesses which is why we’ve been partnering with businesses for more than 100 years to give our community peace of mind. Not only do we value marketplace trust, but our wonderful team who works diligently behind the scenes. Being recognized as a 2024 Best Places to Work in Indiana reinforces the outstanding work culture we're proud to have at BBB Central Indiana.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Communication: 1 year (Preferred)

Work Location: Hybrid remote in Indianapolis, IN 46241

Salary : $42,000 - $52,000