Dispute Resolution Specialist/CSR - Bilingual

Are you a friendly and empathetic communicator who’s passionate about helping people? We are seeking a Bilingual Dispute Resolution Specialist to join our team. In this role, you’ll utilize your bilingual skills to assist customers in both their preferred languages, ensuring they feel heard and valued. This is an exciting opportunity for those who thrive in a collaborative environment and are dedicated to providing excellent customer service. At the BBB, we believe in the power of communication and the importance of understanding different perspectives. Being Bilingual is a Must!

DUTIES AND RESPONSIBILITIES: includes the following and other duties as assigned.

General Duties

• Accurately process complaints to ensure they report accurately in BBB Business Profiles.
• Stay informed about BBB policies, and procedures to provide accurate information to consumers.
• Assist businesses and consumers to understand BBB dispute resolution procedures and policies.
• Provide exceptional customer service by remaining calm and professional under pressure.
• Work with businesses and make suggestions on how they might avoid future disputes.
• Offer suggestions for improved efficiencies in all areas of BBB work.
• Performs other duties and projects as assigned.

Knowledge, Skills and Abilities Required Excellent customer service skills

• Proficient in MS Office applications (Word, Excel)
• Fluency in English and Spanish, both written and verbal, is required.
• High level of interpersonal skills and ability to handle sensitive information and documents with confidentiality.
• Established business writing skills to create written communication with business owners and consumers.
• Strong organizational skills to manage multiple cases simultaneously.
• Ability to remain composed and empathetic in high-stress situations.
• Ability to work with minimal supervision, in a team environment, and to meet critical deadlines.
• Ability to develop and maintain credible relationships with private and public agencies, as well as BBB Accredited Businesses

Qualifications

Required:

High School Diploma or equivalent
Any equivalent combination of education and experience that provides the required knowledge.

ACCOUNTABILITIES: (Success Factors)

• Satisfactory attendance, promptness, time management, and attention to detail.
• Delivery of world-class customer service, both internally and externally
• Participation as a team player
• Contributions to the vision, mission, and goals of BBB
• Respect and honor all people, positions, and BBB processes.
• Willingness to adhere to BBB Standards of Trust and Core Values.
• Take initiative to solve problems independently – if and when problems need to be escalated, prepare options for solution.
• Follow up and provide closure to all requests.

Job Type: Full-time

Pay: $34,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Salary : $34,000