Engagement Specialist

Job description

#Immediate Opportunity

As a Community Engagement Specialist, you are a vital part of our team, and you will help carry out BBB’s vision and mission through your day-to-day responsibilities.

Some things we require you to have in this role include:

• Knowledge of office administrative procedures and ability to operate and troubleshoot most standard office equipment.
• Highly proficient in MS Office applications (Word, Excel, Access, PowerPoint)
• Excellent communication skills, both verbally (in person and via phone) and in writing.
• Ability to deal with pressure in meeting sales quotas
• Work cooperatively with other staff in various departments
• Ability to multi-task and learn quickly
• High level of interpersonal skills and ability to handle sensitive information and documents with confidentiality

We would like you to have:

• High School Diploma or equivalent
• Proven success in a professional sales environment
• Possess superior telephone skills
• Any equivalent combination of education and experience that provides the required knowledge, skills and abilities
• Some of our representatives are bi-lingual and that is a plus

Preferred:

• 2-3 years proven sales success experience
• Ability to communicate fluently in Spanish (read, speak, write, understand)

Some things you will do daily include:

• Comply with all BBB guidelines for Business Development Representatives
• Make a sufficient number of phone calls daily to have 7-10 conversations with business owners daily. The total call volume may vary each day ranging from 60-80 calls based upon your ability to get business owners on the phone.
• Provide a thorough presentation to each business owner allowing them to make an informed decision about their BBB accreditation.
• Ensure that any company contacted does not appear on BBB’s Do Not Solicit List and follow all DNS/DNC policies.
• Communicate professionally, honestly, and consistently
• Provide high quality service at all times to current and potential accredited businesses.
• Advise businesses of their invitation to apply for accreditation or their failure to meet BBB’s standards
• Explain BBB accreditation value, answer questions and concerns and procure application along with the annual investment
• Fully execute application in accordance with policies
• Maintain minimum departmental production level of 12 new applications per month
• Adhere to and abide by the BBB code of conduct and ethics
• Attend BBB meetings and training as necessary

Our compensation and commission structure include:

• Performance based pay with opportunities to earn production bonuses
• Uncapped commissions – if you go above and beyond, we believe you should be rewarded above and beyond
• Compensation is structured as base commission monthly monthly, quarterly, & annual bonuses.
• First year compensation range of $30,000-$32,000.00 (average performance)

We have an excellent work environment and provide the following benefits:

• Simple IRA Retirement Plan with up to a 3% company match after 6 months of employment (immediate vested)
• We prefer to promote from within, so invest in our team!
• 12 Paid holidays
• 6-sick days, 1 personal day and 10 days of vacation after your one-year anniversary
• Flexible start & end time schedule
• Partial work from home is an option for this position after initial training. You must have adequate internet connectivity and a personal computer that can access the internet to work within BBB database and other programs.

What are you waiting for?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Base Commission

Experience: proven sales: 1 year (Required)

Education: High school or equivalent (Required)

Location: Southeast Texas (Required)

Language: English or Spanish (Preferred, Not Required)

Who is BBB serving Southeast Texas?

For more than a century Better Business Bureau has carried out the vision of promoting an ethical marketplace where buyers and sellers trust each other. BBB serving Southeast Texas has been providing services since 1963.

Our vision; an ethical marketplace where buyers and sellers can trust each other, supports our organization’s mission to be the leader in advancing marketplace trust. We do this by:

• Setting standards for marketplace trust
• Encouraging and supporting best practices by engaging with and educating consumers and businesses
• Celebrating marketplace role models
• Calling out and addressing substandard marketplace behavior
• Creating a community of trustworthy businesses and charities

Work Remotely

• Flexible per performance and ability

Job Type: Full-time

Salary: Base Commission

Benefits:

• Flexible schedule
• Paid time off
• Retirement plan
• Enjoyable work environment

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Southeast Texas: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent

Work Location: Multiple locations

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift

Work Location: Hybrid remote in Beaumont, TX 77701

Salary : $30,000 - $35,000