What are the responsibilities and job description for the Director of Human Resources position at BETTER BUSINESS BUREAU?
Are you ...
- An experienced HR professional wanting to improve your own work/life balance?
- A strategic thinker with a heart for people and a drive to build a positive, high-performing organizational culture aligned with our mission to create trust in the marketplace?
- Familiar with Canadian HR laws and practices?
- Interested in strengths-based employee development?
If so, Better Business Bureau may just the place for you to thrive.
As the Director of Human Resources, you will play a strategic and hands-on role in shaping a positive, high-performing workplace culture that supports the mission and operational goals of the organization. Reporting to the Chief Executive Officer, this role is responsible for leading all aspects of human resources management, including staff development, recruitment, performance management, compliance, employee engagement and wellness. The Director serves as a trusted advisor to leadership, oversees HR systems and processes, and drives initiatives that enhance employee well-being, strengthen organizational effectiveness, and support long-term talent planning.
You will normally work 37.5 hours per week in our hybrid work environment - both from home and at the St. Louis BBB office.
Better Business Bureau (BBB) is a purpose-driven, nonprofit organization dedicated to advancing an ethical marketplace where buyers and sellers trust each other. We’re more than one hundred-years old with a start-up attitude.
Here is what you’ll do:
- Partner with the Chief Operating Officer to cultivate an effective and values-driven workplace culture.
- Lead staff development, training, and performance management initiatives.
- Oversee recruitment, selection, and onboarding processes to attract and retain top talent.
- Develop and implement succession planning strategies.
- Maintain compliance with staff records and HR policies.
- Monitor and improve employee safety protocols.
- Conduct and analyze exit interviews to inform organizational improvement.
- Maintain and regularly update the Employee Handbook.
- Manage and enhance HR systems and administrative processes.
- Coordinate employee benefits and wellness initiatives.
- Investigate and resolve employee relations concerns.
- Lead initiatives outlined in the annual strategic plan.
- Support special projects and priorities set by the executive team.
Here is what will help you successful:
- Excellent written and verbal communication skills.
- Working knowledge of AP Style preferred.
- Demonstrates determination, integrity, empathy, perseverance, and patience.
- Creative and results-oriented thinker.
- Detail-focused with strong analytical capabilities.
- Confident and approachable leadership style.
- Collaborative team player with strong relationship-building skills.
- Proactive and self-directed, with the ability to work independently.
- Strong project management skills with the ability to meet deadlines.
- Tech-savvy and eager to adopt new technologies.
- Ethical, thoughtful approach to problem-solving.
- Effective in both remote and in-office environments.
- Proficient in Microsoft Office Suite.
- Familiarity with project management software a plus.
Education & Certification:
- Bachelor’s degree required.
- HR certification (e.g., SHRM-CP, PHR) preferred.
Benefits include:
- 37.5 hours per week Monday – Friday hybrid work schedule
- Health, dental, vision insurance options
- Paid life insurance and long-term disability insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Career development resources and assistance
- Flexible spending account
- Parental leave
- Employee assistance program
- BBB’s downtown location with paid in-building parking or transportation pass
At BBB, we strive to create an inclusive environment that provides all team members with the opportunity to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a better business! We are proud to be an equal employment opportunity employer and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by local, state, or federal law.
