What are the responsibilities and job description for the Remote Chat Agent position at Better Car People?
Be a Part of Something Amazing
At Better Car People, LLC, we are the leader in Automotive Customer Engagement. Our employees are committed to success with enthusiasm and a passion for sales, customer service, and technology. We keep our employees delighted with perks like remote working, affordable medical and dental insurance, 401k retirement savings plan, paid time off, and continuing education. Why? Because when our employees are happy, our customers are happy.
We have an immediate opening for a Chat Agent (remote). This full-time, non-exempt position professionally acknowledges and responds to emails on behalf of Better Car People, LLC’s customers in a timely manner.
Duties:
- Respond to and engage in conversation with inbound chat/text messages
- Provide thoughtful and grammatically correct responses.
- Engage with conversations within 1 minute of receipt
- Identify and report system errors or anomalies
- Work a set minimum number of conversations per hour
- ERA above 10% will include coaching and possible termination
- Operate within multiple software platforms
Education & Skills Required:
- Knowledge of automobile industry and makes/models of vehicles
- Must have access to high-speed internet
- High school diploma or GED
Work Schedule (subject to change based on department needs):
Monday (OFF), Tuesday (OFF), Wednesday (OFF), Thursday (8:00 PM - 6:00 AM), Friday (8:00 PM - 6:00 AM), Saturday (8:00 PM - 6:00 AM), and Sunday (8:00 PM - 6:00 AM).
