What are the responsibilities and job description for the Post Install Manager position at Better Earth?

Job Description

Salary : 75k Yearly

Post Installation Manager

Sacramento, CA

Better Earth is a company that bridges the need for making the world a more sustainable place with the desire to grow at competitive rates. We are committed to selling, installing, and supporting residential solar projects in a modern upbeat fashion, without sacrificing our sustainability. The way Better Earth stays above our competitors is through the four core values that run within each and every person here at Better Earth; empathy, communication, extreme ownership, and belief. With every individual standing with these core values, we know we stand together to make the world a better place. Our values are deeply embedded in our culture, in our work, and in our name to ensure we are staying true to our meaning : creating a better earth.

The Post Installation Manager will play an instrumental role in the execution of all decisions and activities after an install has been completed. The PIM is the problem solver, the subject matter expert, and the leader of all things Solar. This is a mid to senior level position with plenty of room for growth.

Responsibilities

Problem Solving :

Act as the primary troubleshooter, addressing challenges and issues that may arise post-installation.

Develop and implement effective solutions to ensure optimal performance and customer satisfaction.

Subject Matter Expertise :

Serve as the go-to expert for all matters related to Solar operations post-installation.

Stay abreast of industry trends, technological advancements, and best practices to continuously enhance our solar offerings.

Leadership :

Lead and inspire a team, fostering a collaborative and innovative environment.

Collaborate with cross-functional teams and top leadership to drive excellence in Solar operations.

Process Optimization :

Streamline and optimize post-installation processes to enhance efficiency and effectiveness.

Implement best practices and contribute to the development of standardized procedures.

Communication :

Effectively communicate with internal teams, customers, and stakeholders to provide updates and address inquiries.

Facilitate regular team meetings to ensure alignment and promote a culture of continuous improvement.

Quality Assurance :

Oversee quality assurance processes to ensure installations meet or exceed industry standards.

Implement measures to continuously improve the quality of post-installation services.

Required skills and experience :

3 years of experience on the operations side of the residential solar industry

1 year of reporting and managerial skills

Experience managing and training in a process-driven environment

Detailed understanding and experience of all aspects of residential solar operations, post installation

Strong leadership, communication and relationship building skills

High aptitude for time management, meeting deadlines, and driving projects to completion no matter what the challenges may be

Focus on system, process, management, leadership and problem solving

Working with top leaders in the company to improve systems and processes and drive success of their office

Attention to detail and capability of driving top KPIs while simultaneously actively managing the entire team

Tech Savvy - capable of using digital messaging systems, email, text, CRM, etc.

Salary : $75,000 / year

Salary - Exempt

Salary : $75,000

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