Receptionist

Our bustling audiology practice is looking for an experienced full-time receptionist for long-term employment. We are hoping to find someone who will love and serve our patients and whom our patients will love as well. Our office has a productive, warm, and inviting spirit and we are passionate about what we do. We are praying to find someone to join our team who will enhance the spirit of our office and our mission of better relationships through better hearing.

Benefits: $15.50-17.50/ hour based on experience. Pay increases with training completion. For example, phone protocol certified increases pay by an additional $0.50/ hour. Paid time off including 6 holidays, 80 hours vacation, and 30 hours sick leave per year. 401k with up to 4% employer matching and life insurance after time worked requirements are met. Hearing care discount after 6 months of employment.

We want you to enjoy working with us. Please watch our "Trolls" video at https://youtu.be/IH2p8PBjYTs?si=Zb2nGEPLVvcjfyeg to see if you would be comfortable with some of our office activities.

2 STEPS TO APPLY.

#1, submit a resume on really. Please include dates worked for all previous employment/education/extended volunteer experiences.

#2, submit a "video interview" at https://vocalvideo.com/c/better-hearing-and-audiology-llc-better-hearing-and-audiology-llc-interview-video

This video platform will prompt you with 5 questions that will let us get to know you. We can only consider applicants who submit both a resume and a video interview.

To allow us to provide our patients with 100% of our attention during the day, please do not call the office for questions about career opportunities.

We are a good fit if you:

*Want work that makes the world better.

*Will help our doctors succeed, despite themselves.

*Give such an amazing experience to patients that they not only tell their friends but are willing to spend thousands of dollars to communicate with their loved ones, significantly reduce their risk of cognitive decline, reduce falls and additional hearing loss and treat their tinnitus.

*Share your opinions and insights during office meetings.

*Strive for improvement through trainings and role play.

*Enjoy dad jokes and an Aud sense of humor.

We are not a good fit if:

*If you haven't held down at least one job for 2 years straight or can't show up on time.

*If you do not like elderly people or young children.

*If you don’t like answering the phone with a smile and dealing with sometimes confused patients.

*If your voice is so soft friends and family struggle to hear you, let alone someone with hearing loss.

*If one of your super powers is not being able to multi-task (phone calls, scheduling, patients at the front desk) all while maintaining a cheerful and caring demeanor.

*If you are not willing to ask for help.

***We are very protective of our culture, so if you are looking for a quick hire where we won’t contact your references, then we are not a good fit.

If the above has not frightened you off and you are looking for a job that will challenge you but also be some of the most rewarding work you will ever do, then please go through the boring stuff below and apply.

Do you have?

Excellent customer service skills and a warm personality? 5-Star customer service?

Great work ethic. Can you own the problem in front of you and solve it?

Strong organizational skills. Can you prioritize tasks?

Good computer skills—willingness to be trained on our software(CounselEar).

Physical Requirements:

Good vision and fine motor skills (for hearing aid repairs and cleanings).

Ability to lift 30lb occasionally, vacuum, sit & stand (deskwork and occasional housekeeping).

Smoke/Vape free work environment.

Business casual dress required.

Duties Include:

Quality Customer Service!

Managing phone calls/faxes. Scheduling patients. Data entry. Taking payments. Assisting with marketing. Billing and follow-up for insurance companies, VA and Medicare. Basic hearing aid cleaning and repairs. Occaisonal housekeeping.

We will train on billing, software, and hearing aid care.

This is a small office so whatever else needs to be done, see it and do it.

Job Type: Full-time

Pay: $15.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Do you understand that to complete the application process, you must complete an initial video interview at https://vocalvideo.com/c/better-hearing-and-audiology-llc-better-hearing-and-audiology-llc-interview-video ?

Work Location: In person

Salary : $16 - $18