Vice President of Property Operations

StevenDouglas is proud to partner with Better Housing Coalition (BHC), the Richmond region’s largest nonprofit community development corporation.

BHC creates high-quality homes for residents of modest means, and empowers them with programs and tools to help them reach their fullest potential – at all stages of life.

Mission: To change lives and transform communities through high-quality, affordable housing.

Vision: To ensure that every citizen in our region, regardless of their economic status, has good choices in where they live and how they reach their fullest potential.

Values: BHC Builds Opportunities for People and Communities – The primary lines of business involve bricks, mortar and building, the ultimate goal is to help people and the places they call home realize their fullest potential.

BHC Cares, Learns, Shares – BHC is passionate about their work and each other. As they move towards the mission, they are open to taking calculated risks as long as they learn and grow from these experiences. BHC wants to share their knowledge with others and the industry to improve community impacts.

BHC Does What’s Right and Not What’s Easy – BHC stands for integrity. In everything they do, they expect to be held accountable for quality, meaningful and respectful service to their residents, partners and colleagues.

BHC Embraces Change for Good – BHC seeks innovative thinking and action to result in greater efficiencies and effectiveness to advance the mission, improve the company and realize positive community change.

BHC Strives to Be the Best While Having Fun - BHC wants to be the best employer, partner and industry leader in making good things happen for the families and communities we serve. They want to utilize the highest standards of excellence in all aspects of the business. As they go about doing their work, they want to have joy in their hearts and smiles on their faces.

Website: http://www.betterhousingcoalition.org

Founded: 1988

Specialties: Affordable Housing, Green, Sustainable Building Techniques, Single-Family Homes, Multi-family Rental Communities, Senior Communities, and Resident Support Services

POSITION OVERVIEW:

StevenDouglas has been retained by the Better Housing Coalition to discover a top-quality Vice President of Property Operations. This key executive is an organizational leader with primary responsibilities over all aspects of property operations including property management services, resident services and facilities management. This position will ensure long-term stewardship of the portfolio and while being directly involved in BHC being recognized as one of the premier providers of high-quality affordable housing in our region. The Vice President of Property Operations is responsible for a portfolio of 23 properties 1,800 units including 2,500 residents and oversight of approximately 40 full-time staff.

The Vice President of Property Operations reports to the Chief Operating Officer and serves as a member of the Senior Leadership Team providing broad organizational leadership. This position will interact closely with members of the senior leadership team as well other key members within the organization such as asset management, human resources and real estate development. The Vice President of Property Operations is a leader in the community and the affordable housing industry.

SCOPE AND RESPONSIBILITIES:

• Provide leadership and direction for all Property Operations staff, including Portfolio Directors, Director of Maintenance, Director of Resident Services, Compliance Manager, and Property Operations Manager.
• Set annual goals, complete performance appraisals, hold staff accountable for performance and professionalism, and identify training needs.
• Network and build partnerships with government agencies, businesses, universities, and community organizations to enhance BHC’s service area.
• Foster a sense of community among residents, assess needs, and connect them with appropriate resources, social services, or medical support to help them achieve household goals.
• Evaluate, recommend, and implement improvements to internal systems and procedures to enhance efficiency, improve resident experiences, and provide staff with effective tools to perform their tasks.
• Develop, maintain, and enforce policies and procedures for property operations.
• Ensure timely and accurate reporting of key property operations metrics to leadership.
• Maintain relationships with regulatory and funding partners to support property operations and compliance.
• Oversee the efficient operation of properties, focusing on minimizing vacancy rates, accelerating unit turnovers, and ensuring timely collection of receivables.
• Ensure properties are maximally occupied through active, compliant, and affirmative leasing activities.
• Promote rapid, transparent communication within Property Operations, across departments, with residents, and external stakeholders.
• Oversee the timely preparation of property budgets and ensure that ongoing operations align with financial plans.
• Collaborate with Real Estate Development on new construction and rehabilitation projects, advising on design, scope, lease-up strategies, and ensuring a smooth transition from development to operations.
• Ensure the highest standards of resident and customer experience across BHC’s portfolio, fostering a culture that prioritizes healthy, well-managed communities.
• Work with the Resident Services team to enhance the quality of life for residents, ensure community health, and resolve issues systematically and respectfully and works to ensure that resident services initiatives are prioritized throughout the organization.
• Ensure the highest standards of building conditions and facilities management, overseeing a system for tracking and reporting maintenance work, emergency repairs, and ensuring sustainability and health standards for all products and materials.
• Represent BHC at industry events and public forums to promote affordable housing development services.
• Ensure compliance with all state and federal employment laws.
• All other duties as assigned by management.

QUALIFICATIONS:

EDUCATION & EXPERIENCE:

• Bachelor's Degree in Real Estate, Business Administration, Finance or relevant discipline. Master’s Degree preferred.
• Significant Experience at the senior management level is required.
• Understanding of Landlord/Tenant laws
• Understanding of affordable housing financing sources and regulatory agreements.
• Previous success leading a team that provides resident services in the housing industry is preferred
• Previous success developing and implementing service delivery programs is preferred.
• Some regional travel is required.

Skill Requirements:

• Possess the experience to connect with and support the learning and advancement of diverse communities.
• Have significant previous not for profit experience with a preference in the area of affordable housing with hands-on experience and broader leadership and extensive people management experience.
• Effective and professional verbal and written communications including group facilitation and the ability to create consensus among various groups.
• Be highly ethical and compassionate.
• Demonstrate a history of leadership both formal and informal and across teams.
• Strong organizational and managerial skills with attention to detail.
• Efficient technology skills (computer, software, hardware, etc.)

KEY ATTRIBUTES

• o Leadership
• o Executive Presentation
• o Property Management Experience
• o Non-Profit Experience
• o Affordable Housing Experience
• o Business Acumen
• o Budget Management
• o People Management Skills
• o Organizational Skills
• o Detail Oriented
• o Solution Oriented
• o Analytics Ability
• o Strategic Planning
• o Communications (Oral, Writing)
• o Reporting Skills
• o Collaboration Skills
• o Ethical & Compassionate
• o Service Oriented
• o Recruiting Ability
• o Staff/Team Development (Coaching)
• o Technically Savvy
• o Work Ethic / Self Starter

COMPENSATION AND BENEFITS:

This role offers a competitive compensation program, and benefits.

The Better Housing Coalition is an equal opportunity employer.