Patient Support Specialist

About Us:
At Better Life Carolinas, we are dedicated to helping our patients optimize their health and wellness through evidence-based age management strategies. We specialize in providing individualized care focused on enhancing quality of life, vitality, and longevity. Our team is passionate about offering personalized support and making a positive impact on the lives of those we serve.

Job Description:
We are seeking a compassionate and detail-oriented Patient Support Specialist to join our dynamic team. The ideal candidate will serve as the primary point of contact for patients, offering exceptional customer service and ensuring a smooth and seamless patient experience. This role involves assisting patients throughout their care journey, from initial inquiries to post-treatment follow-ups, and playing a key role in helping them achieve their health goals.

Key Responsibilities:

• Serve as the first point of contact for patients by answering inquiries via phone, email, and in-person interactions.
• Schedule patient appointments and coordinate follow-up visits, ensuring optimal use of the clinic’s resources.
• Provide patients with information about services that the practice offers
• Assist with patient intake forms, medical history documentation, and other necessary administrative tasks.
• Maintain necessary stock in exam rooms, clean/turn over procedure rooms, set up for treatments prior to patient arrival.
• Ensure that patients are fully informed about procedures, treatments, and expectations.
• Address patient concerns, ensuring that their experience is comfortable, professional, and informative.
• Manage patient files, ensuring that all records are up-to-date, accurate, and compliant with confidentiality standards.
• Collaborate with medical providers and staff to facilitate care and follow-up communication.
• Assist in processing patient payments

Qualifications:

• High school diploma or equivalent; additional certifications or training in healthcare administration, medical office management, or related field is a plus.
• Previous experience in a healthcare setting is preferred, especially in a patient-facing role.
• Strong communication and interpersonal skills, with the ability to effectively engage with patients and provide clear information.
• Detail oriented
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Empathetic and professional demeanor, with a passion for helping others.
• Proficiency in Microsoft Office and experience with patient management software (e.g., EHR systems) is a plus.

What We Offer:

• Competitive salary and benefits package.
• A supportive and positive work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on the lives of our patients.

If you’re passionate about helping others optimize their health and want to be part of a growing clinic that is dedicated to personalized patient care, we’d love to hear from you!

Qualifications

• Driver's License