Patient Care Coordinator (Bengali Preferred)

Job Overview
You need to have experience creating schedules for employees and their consumers.A drivers license is required.

Duties

Caregiver Scheduling and Coordination:

• Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographical considerations.
• Ensure appropriate matching of caregivers to clients, taking into account client preferences, language requirements, and specialized care needs.
• Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability.
• Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or client-related issues.

Client Care Management:

• Conduct thorough assessments of client needs, preferences, and care requirements in collaboration with clients, their families, and healthcare professionals.
• Develop and implement personalized care plans for each client, ensuring that all care activities are documented accurately and consistently.
• Regularly review and update client care plans based on changes in health conditions, preferences, or other factors.
• Monitor the quality of care provided, conducting regular check-ins with clients and caregivers to ensure client satisfaction and address any concerns.

Customer Service and Communication:

• Serve as the main point of contact for clients, their families, and caregivers, providing exceptional customer service and promptly addressing inquiries or concerns.
• Collaborate with healthcare professionals, social workers, and other relevant stakeholders to coordinate care and ensure the overall well-being of clients.
• Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships.
• Educate clients and their families on available home care services, resources, and community support options.

Administrative Duties:

• Maintain accurate and up-to-date client records, including care plans, contact information, and relevant documentation.
• Ensure compliance with all legal, regulatory, and organizational requirements pertaining to home care services.
• Assist in the coordination of caregiver training, orientation, and performance evaluations.
• Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.
• Other responsibilities as assigned

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers.
• Compassionate and empathetic nature, with a genuine commitment to providing high-quality care to clients.
• Detail-oriented mindset with strong problem-solving abilities.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability.
• Proven experience in a healthcare or home care coordination role preferred but not required. On-site job training will be provided.
• Familiarity with home care software and scheduling systems is preferred but not required.

Physical Demands:

• Must remain in a stationary position for long periods of time at a desk or computer
• Requires occasional standing, sitting, and walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday

Ability to Relocate:

• Upper Darby, PA 19082: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20