Reservations Agent, Vacation Rentals

COMPANY OVERVIEW:

Cape & Coast Premier Properties offers the most extensive collection of luxury beach homes along the Forgotten Coast, from Cape San Blas to St. George Island and Mexico Beach. Focusing on beachfront and private-pool properties, we provide world-class guest experiences with upscale amenities, concierge offerings, and white-glove service.

Company values we live by are:

• We believe the best vacations take place in strong local communities
• We always aim to create growth and opportunity for our team
• We measure success on the happiness of our guests, team, and the community in which we serve

We are part of the White Sands Hospitality family, providing refined hospitality experiences across the Forgotten Coast. At White Sands Hospitality, we are committed to preserving, rehabilitating, and promoting the unique treasures and natural splendor of Old Florida. Representing the area’s most recognizable destinations spanning from Mexico Beach and Cape San Blas to Saint George Island and Apalachicola, we are a hardworking group of locals with deep roots in and pride for our community.

POSITION SUMMARY:

Please note: We are only reviewing applicants in Gulf County.

Join us, and become an essential part of our vibrant team as a Reservations Agent at Cape & Coast Premier Properties in stunning NorthWest Florida.

We’re looking for a dependable and organized agent to assist in our busy, fast-paced reservations department to help support our Reservations Manager. As one of our friendly and competent agents, you will be the voice of our brand, responsible for smooth coordination between reservations, maintenance appointments, and our housekeeping department so that we can continue delivering unparalleled service to our guests.

When you work with us, you’ll see that we value kindness and respect at the heart of our operations. As a part of our team, you'll help maintain a positive work environment while addressing guest concerns, providing guidance on procedures and policies, and assisting with high-volume calls and emails.

Don't let a lack of experience deter you from applying if you’re great at customer service and detail-oriented—we're prepared to invest in the right candidate and will provide comprehensive training.

We’re looking forward to hearing from you!

RESPONSIBILITIES:

• Provide exemplary customer service while supporting the reservations team during peak booking periods and year-round.
• Answer guest questions about rental procedures and policies, assist with changing reservation dates, and address guest concerns concerning their properties.
• Support the Reservations Manager with routine reports for coordinating upcoming reservations department and related vendors.
• Act as liaison between reservations, maintenance, and housekeeping departments.
• Assist with the setup of new rental homes' utilities.
• Gain a thorough knowledge of company rental inventory, policies, procedures, and local community resources.

QUALIFICATIONS:

• Previous experience in a customer service role is a must, preferably in the hospitality industry.
• Excellent interpersonal communication skills and follow-through.
• Must have reliable transportation to and from work.
• Saturdays are required for this position; however, you will have two consecutive weekdays off.
• Proficiency in computers and ability to learn new software.

COMPENSATION & BENEFITS:

Hourly: $16.00 / hr

Please note: We are only reviewing applicants in Gulf County.

Benefits & Perks:

• Generous Paid Time Off
• Health insurance
• Life insurance
• 401(k) with Employer Match
• Dental insurance
• Vision insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long-term disability insurance
• Short-term disability insurance
• Exclusive employee perks across the White Sands Hospitality family of brands