Care Center Representative

Summary: 

Uphold Better Together Animal Alliance values and mission and assures high quality customer service and  teamwork by supervising the daily functions of the front desk and performing the duties as outlined below.  

Essential Duties and Responsibilities: 

This position will be Tuesday - Saturday 8:00-5:00pm

• Greet all guests, visitors, volunteers, and employees  
• Answer phones in a timely manner  
• Check phone messages, email and Facebook messages upon start of shift and periodically throughout the  day and ensure prompt follow-up 
• Managing intake, lobby/reception and answering phones  
• Assist adopters with adoption paperwork  
• Handle financial transactions associated with donations, adoptions, etc.  
• Responsible for reconciling all transactions and balancing the register at the end of the day • Refer people to our Lost and Found directory if they have a missing or found pet. Collect information from  those who do not have internet access and make the report on their behalf  
• Cross reference all incoming strays with lost and found files as they come in 
• Complete Intake Forms, log, and file as animals come in. Responsible for making all files and collecting  appropriate records on all animals entering the care center 
• Help direct and instruct public to view animals with proper procedures for safety and sanitation • Ensure a clear and helpful explanation of procedures for inquiries regarding adoption, intakes, fostering,  and volunteering  
• Complete spay/neuter vouchers for the low income program 
• Distribute dog and cat food through Food Bank procedure 
• Supervise lobby area for safety 
• Daily cleaning of lobby and intake area  

Competencies:  

• Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets  clarification, responds well to questions, participates in meetings. 
• Written Communication - Writes clearly, edits work for spelling and grammar, able to read and interpret  written information. 
• Internal/External Customer Service - Manages difficult or emotional customer situations, responds  promptly to customer needs, solicits feedback to improve service, responds to requests for service and  assistance, meets commitments, supports everyone’s efforts to succeed. 
• Cost Consciousness - Develops and implements cost saving measures, contributes to profits and revenue,  conserves organizational resources.
• Ethics - Treats people and animals with respect, keeps commitments, inspires the trust of others, works  with integrity and ethically, upholds organizational mission and values. 
• Safety and Security - Observes safety and security procedures, reports potentially unsafe conditions, uses  equipment and materials properly. 
• Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered  when absent, arrives at meetings and appointments on time. 
• Dependability - Follows instructions, responds to management direction, takes responsibility for own  actions, keeps commitments, commits to long hours of work when necessary, completes tasks on time or  notifies appropriate person with an alternate plan. 

Position Requirements: 

• Excellent communication skills. 
• Ability to multitask while keeping excellent organization of the work space.  
• Ability to maintain a positive and professional attitude when working with team members, visitors and  volunteers. 
• Has a high standard for customer service and care. 
• Has excellent written and oral communication skills.  
• Ability to work as part of a team. 
• Proficient in MS Office programs and computer knowledge/experience required.  
• Demonstrates compassion, integrity, respect, stewardship and optimism toward people and animals.   

Physical Demands:

While performing the duties of this Job, the employee is regularly required to walk and sit and stand; is regularly  required to use both hands to make coordinated movements to grasp or type; is regularly required to lift and /or  move up to 20 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Proper lifting technique is required.  

Work Environment: 

The employee is occasionally exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes  or airborne particles. The employee is exposed to animal feces and animals with a potential for zoonotic exposure. 

Intent and function of Job Descriptions: 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities  included have been determined to be the minimal standards required to successfully perform the positions. In no  instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that job requirements may be modified to  reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious  health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended as and do not create employment contracts. Better Together Animal Alliance maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. 

Salary : $16