What are the responsibilities and job description for the Call Center Representative position at BetterSmile of Western NY, PLLC?
Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our patients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.
Responsibilities
- Answer incoming calls promptly and professionally, utilizing excellent phone etiquette.
- Provide accurate information regarding services and products to patients.
- Analyze customer needs and offer appropriate solutions or escalate issues as necessary.
- Maintain detailed records of customer interactions in our computerized system.
- Utilize dental terminology when assisting patients in medical-related inquiries (experience in a dental office is preferred).
- Collaborate with team members to improve service delivery and client satisfaction.
- Follow up on unresolved issues to ensure timely resolution.
Experience
- Previous experience in a call center or customer service role is highly desirable.
- Familiarity with dental terminology and practices is an advantage.
- Strong computer skills with the ability to navigate multiple systems efficiently.
- Excellent verbal communication skills with the ability to convey information clearly and effectively.
- Bilingual or multilingual capabilities are preferred but not required; proficiency in English is essential.
Join us in delivering outstanding service and making a difference in our customers' experiences!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $18
