What are the responsibilities and job description for the UX Researcher position at Betting Hero?
We Help People.
Enjoy Their Experience.
Betting With Mobile.
About Us:
Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across hundreds of venues spanning the U.S. Betting Hero has helped over 500,000 customers at events nationwide register, deposit, and bet on legal U.S. online sports books and casinos.
Betting Hero has experienced exponential growth and we are seeking the next class of Heroes to join our family!
About Us:
Betting Hero (bettinghero.com) is a leading force in the iGaming industry, known for its innovative approach to customer acquisition, education, and retention. We pride ourselves on delivering high-quality, engaging content and user experiences that empower bettors to make informed decisions. Our commitment to excellence has earned us multiple industry accolades, including:
- 2023 EGR Employer of the Year
- 2023 SBC Employer of the Year
- 2024 EGR Customer Onboarding Partner of the Year
- 2024 EGR Diversity & Inclusion Model of the Year
- 2024 SBC Casino Affiliate of the Year
At Betting Hero, we're passionate about staying ahead of the curve and fostering an inclusive, dynamic work environment. Our team is dedicated to continuous innovation, ensuring we remain at the forefront of the rapidly evolving iGaming landscape.
What you'll do:
- Design and execute research studies using a variety of methods including usability testing, in-depth interviews, diary studies, etc.
- Own the end-to-end research process within your domain including prioritizing & scoping, recruiting participants, collecting data, synthesizing and analyzing data, and delivering findings
- Partner closely with cross-functional team members in identifying key research objectives and questions to address research needs across the product lifecycle
- Translate research findings into actionable insights, and strategic narratives through compelling storytelling and creative artifacts, reports, and read-outs
- Communicate research findings, insights, and recommendations clearly and effectively to key stakeholders, including senior leadership
Your Background May Sound Like This:
- 1-3 years of relevant experience in Design Research, UX Research or Human Factors Engineering (Bonus if you have industry experience)
- Bachelor's or Master's degree in Psychology, Human Factors, HCI, Anthropology, or related field
- Strong proficiency with qualitative or mixed-methods research and executing both evaluative and generative studies
- A portfolio or case studies highlighting your end-to-end research process and the impact your work had on an organization, team, product, and/or feature
- Excellent communication skills with the ability to effectively collaborate with and influence stakeholders
- Experience with remote testing tools (e.g., dscout, UserTesting, UserZoom, etc.)
- A deep curiosity and passion for uncovering user needs, motivations, behaviors, and pain points
- Bonus points for having comfort/familiarity with quantitative methods (e.g., surveys, log data analysis) or an interest in developing those skills
Why Join Betting Hero?
At Betting Hero, we don't just lead the iGaming industry – we set the standard for what an exceptional workplace should be. As a multiple award-winning company, including 2023 EGR and SBC Employer of the Year, we are committed to building a diverse, inclusive, and forward-thinking culture that empowers every team member to thrive.
By joining Betting Hero, you will:
- Be part of an award-winning team recognized for its excellence in customer onboarding, diversity, and inclusion.
- Work in a dynamic and innovative environment where your creativity and expertise will drive real impact.
- Enjoy a flexible and supportive work culture that encourages professional growth and work-life balance.
- Collaborate with a passionate group of professionals dedicated to leading the iGaming industry into the future.
Betting Hero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
