Parts Counter Sales Associate

At Betts Truck Parts & Service, our Counter Sales Associates are dedicated to driving sales by delivering unparalleled customer service, consistently exceeding customer expectations, and ensuring an exceptional customer experience! As a Counter Sales Associate, you will engage with customers both in person and over the phone, offering expert assistance with parts and repair inquiries. Our San Leandro branch operates Monday through Friday from 8:00 am to 5 pm.

Betts is a family-owned company in business for over 155 years. We specialize in parts and service work for suspensions, brakes, wheel ends, and more on a variety of vehicles. We currently operate 8 locations on the West Coast, our truck repair services include laser alignments, steering and drivetrain repairs, Bendix retrofit anti-collision safety system installation, DOT and BIT inspections, leaf spring repair and replacement, truck suspension repair, truck axle and trailer axle repair, brake repair service, hydraulic hoses, custom u-bolts, and more!

Why Work for Betts Truck Parts & Service?

• Vacation time, sick time, and 8 paid holidays
• Enjoy your weekends off
• Annual performance-based salary increases
• Bonus incentive programs
• Opportunities for career growth
• Referral bonuses for bringing in new talent
• Comprehensive health, dental, and vision coverage
• Company-sponsored life insurance coverage
• Yearly boot allowance
• 401(k) retirement plan

Essential Duties and Responsibilities

• Ensure a positive representation of Betts to customers, vendors, associates, and contacts in a respectful and professional manner.
• Address customer inquiries in person or via phone regarding parts availability and pricing.
• Identify required vehicle or trailer parts at the counter or undercarriage.
• Retrieve parts from stock to fulfill customer orders.
• Provide price quotes, credit-terms, and prepare invoices for orders secured.
• Estimate delivery dates based on production, delivery schedules, and available stock.
• Suggest additional items to increase sales volume and address customer objections effectively.
• Assist customers with credit applications as needed.
• Monitor stock levels and facilitate product ordering when necessary.
• Cultivate and nurture customer relationships.
• Input new customer data and sales information into the computer database.
• Collaborate with outside sales representatives to maintain account activities and literature.
• Investigate and resolve customer delivery issues promptly.
• Source and order parts to meet customer requirements.
• Actively engage in branch operations, fostering teamwork, and ensuring a safe work environment.

• Extensive familiarity with truck parts, particularly suspension components within the aftermarket heavy-duty industry.
• Proficiency in computer skills, particularly experience with Microsoft applications and Karmak software, is highly desirable.
• Exceptional communication and decision-making abilities.
• Outstanding customer service skills.
• Capability to lift up to 50 pounds.

EEO STATEMENT:

Betts Company is proud to be an Equal Opportunity Employer, offering fair and equal employment opportunities to all employees and job applicants, regardless of race, religion, creed, color, national origin, sex, pregnancy, age, sexual orientation, gender identity, ancestry, physical or mental disability, genetic information, marital status, or any other legally protected characteristic under applicable local, state, or federal laws.

As a commitment to maintaining a safe and healthy work environment, our company operates as a DRUG-FREE workplace.

• We affirm our dedication to Diversity, Equity, and Inclusion.
• Betts Company is an Equal Opportunity – Affirmative Action Employer.
• All candidates must be authorized and eligible to work in the USA upon hiring.
• Employment with Betts Company is contingent upon the successful completion of a criminal background check, verification of previous work history, physical examination, and drug screening.

We believe in fostering a workplace culture that respects and values the unique contributions of every individual.