Navigator/Social Services Assistant

MISSION STATEMENTTo improve the health status and quality of life for all residents of the St. Louis Metropolitan community byproviding, in a culturally sensitive manner, comprehensive primary health care and related services directlyand through collaborations and partnerships.BASIC PURPOSE OF THE JOBAccording to Department policies, procedures, guidelines and protocols, performs various secretarial andclerical duties which include typing, data entry, mail sorting, filing, faxing, telephone message, errands andmore technical department documents. The Department is a busy professional environment. The positionrequires a follow–through approach and excellent problem solving skills. The individual in this position must bepoised and mature with the ability to interact with individuals at all levels of this and other institutions.Follows infection prevention and control procedures.CONTACTSSupervises___X___ No supervisory responsibilities ______ Approx. number of direct reports ______ Approx. number of indirect reportsAge of PatientPopulations Served(check all that apply)______ Neonates 1 – 30 days ______ No patient contact ______ Infants 31 days – 1 yr. ______ Children 2 – 12 yrs. ______ Adolescents 13 – 18 yrs. ___X___ Adults 19 – 70 yrs. ___X___ Geriatrics 70 Internal Contacts(check all that apply) ___X___ Patients ___X___ Providers (i.e., physicians) ___X___ Staff (i.e., clinical and admin support staff) ___X___ Volunteers ___X___ Others : _____Students___________________________External Contacts(check all that apply) ___X___ Patients ___X___ Providers ______ Vendors______ Community agencies and advocates ______ Regulatory agencies __X____ Others : __as directed by Supervisor_________________________OVERTIME STATUS______ Exempt (salaried – not eligible for overtime)__X___ Nonexempt (hourly – eligible for overtime)JOB REQUIREMENTSMinimum Education§ High School Diploma / GED § Associate’s Degree.Minimum WorkExperience

• Three to five years’ experience preferred.
• Secretarial or medical office training preferred.RequiredLicenses / CertificationsRequired Skills,Knowledge, and AbilitiesMust have good computer skills to include Microsoft Office, be able to multi-task and demonstrate organizational skills.PHYSICAL REQUIREMENTSIndicate the appropriate physical requirements of this job in the course of a shift.Note : Reasonable accommodations may be made for individuals with disabilities to perform the essentialfunctions of this position.General ActivityNumber of Hours 6–8 4–6 2–4 1–2 None Stand / Walk ____ __X__ _____ _____ _____ Sit _____ _____ __X__ _____ _____Weight Lifted / ForceExertedShow how much weight orforce and how often bychecking the appropriateboxes.Up to 1 / 3 of time 1 / 3 or more of time Up to 10 pounds ____X___ ________ Up to 25 pounds ________ ________ Up to 50 pounds ________ ________ Up to 100 pounds ________ ________ More than 100 pounds ________ ________Body Fluid Exposure __ Yes _X_ NoList any other physicalrequirements : MENTAL AND EMOTIONAL REQUIREMENTS Indicate the mental and emotional activities required of this job in the course of a normal shift (check all that apply).__X__ Handles multiple priorities____ Independent discretion / decision making____ Makes decisions under pressure__X__ Manages anger / fear / hostility__X__ Manages stress appropriately__X__ Works alone effectively__X__ Works in close proximity to others and / or in a distracting environment__X__ Works with others effectivelyESSENTIAL FUNCTIONSEssential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing thejob’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job.They are the major functions for which the person in the job is held accountable. Following are the essentialfunctions of the job, along with the corresponding performance standards.1. Performs the daily clerical and administrative tasks necessary to maintaining an efficient officewhich serves patients, staff, and providers.a. Develop monthly reports for supervisorb. Develops and maintains lists of all participants and their statusc. Maintains tickler files and tracking form to document and ensure deadlines are met2. Develops and maintains office systems which : 3. Works as a team member with all other staff in the Department to ensure smooth operations andadequate communication of all related calls, faxes, and task.Performs all other duties as assigned.4. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellowemployees to ensure a professional, responsible and courteous environment.5. Promotes effective working relations and works effectively as part of a department team inter andintra departmentally to facilitate the department's ability to meet its goals and objectives.6. Monitor the Social Service Task List on NextGen, keep track of negative pre-screenings and referpositive screenings to BHC / SW as applicable : notify appropriate BHC / SW immediately if positivePHQ9 report appears on the task list.7. Monitor and Track patients and their status, as referred by BHC / SW who has been referred tosubstance abuse out-patient or residential treatment facilities and their dates of completion8. Monitor and Track dates of service for patients who have been assigned to the Brief CounselingCategory to make sure requirements are met.9. Maintain Locator files of all positive SBIRT screening that will support reaching out for feedbackon services.10. Support Behavioral Health Integration (BHI) Project Coordinator to educate family, partner and firstresponder stakeholders on active involvement in the SBIRT process.11. Support BHI Project Coordinator to educate patients to advocate for themselves.12. Support BHI Project Coordinator to provide in-service training for social service staff to coordinatewith partners on referrals and transitions of care.13. Support / assist BHI Patient Coordinator and Social Service Staff to identify patients with barriers tocare, referrals and transitions of care.14. Remain up to date with SBIRT Guidelines and training as appropriate.15. Assist BHI Project Coordinator to complete travel arrangements to conferences, seminars and guest speaker engagements for program staff for behavioral health integration assessment screening and SBIRT education.16. Assist CMD and BHI Project Coordinator to train front desk and clinical staff on how to assess andinteract with persons with behavioral, mental or substance use problems.17. Assist CMD and BHI Project Coordinator to educate providers and staff to realize that consumerinvolvement has positive outcomes.NONESSENTIAL FUNCTIONSNonessential functions are those tasks, duties, and responsibilities that are not critical to the performance ofthe job. Following are the nonessential functions of the job, along with the corresponding performancestandards.Please be sure to attach the Employee Continuing Education Record and Safety Questionnaire for thelast calendar year.ORGANIZATIONAL COMPETENCIESFollowing are the organizational competencies and corresponding performance standards for all employees inthe organization.SERVICE : The extent to which an employee demonstrates an understanding of the department’sservice standards and strives to achieve them, treats patients and families with dignity, compassionand respect at all times, and demonstrates courtesy in interactions with members of all departmentsand disciplines within the department.TEAMWORK : The extent to which an employee acts as a cohesive member of a work team anddemonstrates appropriate interactions with all department staff.COMMUNICATION : Fosters an environment that nurtures collaboration, teamwork, and mutual respectthrough effective communication. Demonstrates positive communication skills evidenced by effectiveworking relationships.RESPECT FOR OTHERS : Takes actions that indicate a consideration for others and being aware of theimpact of one’s behavior on others, demonstrates respect for diverse backgrounds of all patients,families, and coworkers, and seeks accommodations.TIME AND PRIORITY MANAGEMENT : Optimizes use of time by efficiently using resources to identifybarriers and balance priorities. Efficiently utilizes tools, resources, techniques, and / or systems toorganize tasks. Balances multiple priorities simultaneously, ensuring the timely and accuratecompletion of each task while maintaining quality standards.STANDARDS OF EMPLOYMENT : All employees must meet the following standards.Attends all mandatory education programs and can describe his / her responsibilities related to general safetyand regulatory compliance.Attends all required department-specific education and training programs and can describe his / herresponsibilities related to department safety and specific job-related hazards.Follows the hospital exposure control plans / bloodborne and airborne pathogens.Attire is professional, neat, clean, and appropriate for the work environment.Wears proper identification while on duty.Maintains confidentiality of all hospital and patient information at all times, as observed by peers andmanagement.Reports to work on time and meets acceptable standard for attendance.Attends a minimum of two staff meetings, reads minutes for all staff meetings, and participates in committeesas required.By signing below, I acknowledge that I have read my duties and responsibilities and what is expected of me in the positions I will hold with the organization. I will uphold the mission, vision, and values of our organization.Employee Signature / Title ___________________________________________Date : _______________Supervisor’s Signature ____________________________________________Date : _______________By signing below, I acknowledge my duties and responsibilities have not changed and what is expected of me in the positions I hold with the organization. I will continue to uphold the mission, vision, and values of our organization.Employee Signature _____________________________________________ Date : ____________Reviewer’s Signature _____________________________________________ Date : _____________Employee Signature _____________________________________________ Date : ____________Reviewer’s Signature _____________________________________________ Date : _____________Employee Signature _____________________________________________ Date : ____________Reviewer’s Signature _____________________________________________ Date : _____________Employee Signature _____________________________________________ Date : ____________Reviewer’s Signature _____________________________________________ Date : _____________Employee Signature _____________________________________________ Date : ____________Reviewer’s Signature _____________________________________________ Date : _____________Employee Signature _____________________________________________ Date : ____________Reviewer’s Signature _____________________________________________ Date : _____________Employee Signature _____________________________________________ Date : ____________Reviewer’s Signature ___________________________________________