What are the responsibilities and job description for the Project Manager, Customer Support position at BEUMER Group?

Job Description

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

The Customer Support Project Manager role is a hands-on position requiring excellent project management, technical, organizational and communication skills. This position is responsible for the planning, management and execution of Customer Support upgrades and modernization projects for the Logistics segment within North America, Mexico and Central America.

Primary Responsibilities

Execution of modernization projects from contract signed to handover to customer.
Managing several (10-20 projects) at the same time – ranging from $ 50,000 to $ 2,000,000.
Organizing the projects through the Stage Gate model with planning, specifications, design, production, installation / commissioning planning and agreements to execute within the agreed timeframe.
Continuous communication with customers, stakeholders, and the project team to ensure flow and commitment throughout the project.
Being proactive and address opportunities and risks continuously
Responsible for the overall project delivery, quality / capacity wise, technically, timeframe and financially.
Develop and update project schedule.
Create financial reporting and control the project budget.
Technical support to site during installation, commissioning, and final testing.
Compiling report, track project tasks, update monthly status reports.
Coordination and preparation for meetings.
Follow up on action points and expedite critical activities.
Keep project documents updated and communicate changes to project team.
Ensure project health, safety and environmental standards meet or exceed legislated requirements and company policy.
Efficiently close out projects incl. making sure all customer documentation is created and stored.

Qualifications

Requirements / Skills and Abilities

Bachelor's degree in engineering; -mechanical, electrical, software, construction management, or similar technical field. Alternatively, at least 5 years of relevant industrial PM experience.

You have project management experience with delivering projects, preferably in the mechatronic / industrial automation industry.

You have a strong technical background (electrical-, mechanical-, marine engineer or similar)

You have a strong commercial understanding and are highly customer focused.

Process oriented and able to implement project management processes based on PMO standards.

Skilled project manager with cross-cultural understanding and good interpersonal, communication and collaboration skills; You can communicate with everyone.

Hands-on approach, with the ability to motivate others toward success.

Excellent report writing and presentation skills.

Essential skills include planning and budgeting, project administration, and decision-making / creative problem-solving skills.

Work closely with team members and decision makers to identify, recommend, develop, implement, and support cost-effective project delivery.

Able to interface with all members of the organization in a professional, calm, helpful and courteous manner – including Senior Executive Management, Project Management, and external stakeholders.

Strong, independent decision-making ability. Self-starter and possess a strong work ethic with a self-imposed desire to exceed everyday expectations.

Participate in required on-going technical training to be a systems subject matter expert.

Must be willing to travel and work as part of a global team of professionals as required (up to 25 % of the time).

PMP Certification is required or must obtain PMI / PMP Certification within one year of hire.

Commitment Required : Ability to set and meet goals; sincere care for others; overwhelming desire to win and to be part of a winning team.

Additional Information

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do :

Medical and Dental Insurance

401k Retirement Plan with a generous match, because we care about your future

Life Insurance is provided free for all employees

Generous amount of paid time off

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

All of your information will be kept confidential according to EEO guidelines.

Salary : $50,000 - $2,000,000

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