What are the responsibilities and job description for the Vice President & General Manager, Customer Support position at BEUMER Group?
Company Description
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description
Company Overview : We are a leading provider of automated material handling solutions, specializing in :
- airport baggage handling systems
- high-speed sortation systems for warehouse distribution, e-commerce fulfillment and package and parcel operations
- end-of-line filling, palletizing, and pallet transport packaging systems
- highly engineered and integrated bulk material handling solutions in the minerals and mining sectors
- a comprehensive bundle of customer service and support solutions for all lines of business
Role Overview : Reporting to the CEO for North America, the Vice President and General Manager, Customer Support, will oversee all customer support operations across North America. This role is pivotal in ensuring the highest standards of customer care, customer retention, and customer expansion-encompassing sales, project delivery, preventative and reactive maintenance, and project execution, including upgrades and enhancements to our installed base of advanced automation solutions.
Key Responsibilities :
Develop and implement strategic plans for customer support operations, aligning with the company's overall business objectives.
Drive sales initiatives to grow the top line, focusing on sales mix diversification to enhance margin improvement.
Oversee all facets of customer care, including preventative and reactive maintenance, ensuring exceptional service delivery and customer satisfaction.
Manage project delivery processes, ensuring timely and efficient execution of upgrades and enhancements to intralogistics systems.
Implement best practices and continuous improvement initiatives to optimize customer support operations.
Lead and mentor a high-performing team, fostering a culture of performance, collaboration, and innovation.
Monitor and manage the financial performance of the customer support division, ensuring profitability and cost-effectiveness.
Work closely with other business units to establish joint objectives for front-end and back-end growth, customer capture, and strategic initiatives.
Functionally direct all customer support operations in the United States, Canada, and Mexico, ensuring cohesive and effective management across the region.
Qualifications
Additional Information
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do :
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
All of your information will be kept confidential according to EEO guidelines.
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