Med Spa Practice Client Concierge

BEVARA MED SPA - CLIENT CONCIERGE

PAY: $26/hour
Monetary perks include:
- 10% annual bonus for hours-worked
- Additional incentives for retail sold, positive client experiences, etc.

POSITION OVERVIEW:
The Client Concierge is the direct interface between the client and clinical providers in Bevara, a med spa set to open its doors in January 2024.
You'll create a positive, professional, and welcoming environment for clients by performing a wide-range of administrative and client care related activities.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Provide outstanding customer service from check-in to check-out
- Client scheduling and management, including financial transactions
- Ensure all required client paperwork/records/documentation are complete and accurate
- Client-related issue resolution
- Communication with clients via email, phone, and other messaging
- Interact with digital properties (i.e., website, social media, etc.)
- Maintain and support retail (i.e., face cleansers, lotions, etc.)

(note: the above job description is not a comprehensive inventory of all duties, responsibilities and qualifications required of this role.)

KNOWLEDGE, SKILLS, & ABILITIES - QUALIFICATIONS:
[ESSENTIAL]
- Friendly, outgoing, "people-oriented"
- Excellent written and oral communication skills
- Able to prioritize multiple tasks and deal with an environment of changing priorities
- Proficient in digital/computer skills
- Intermediate math skills
- Able to interact with all levels of staffing in a professional manner
- High-school diploma or GED required

[PREFERRED]
- Previous client-relations experience
- Previous experience, training, and/or education working in a healthcare or med spa practice
- Proficient in social media skills
- Proficient in digital photography
- Some college education

PHYSICAL QUALIFICATIONS:
- Ability to lift 40lbs
- Ability to sit, walk, squat, bend, stand, reach, lift, and type as required during a minimum of 8hrs/day
- Visual acuity sufficient to maintain accurate records, recognize people, and understand written directions
- Ability to speak and hear sufficiently to understand, give information in-person and over the phone
- Fine motor skills for utilizing practice equipment such as a computer, etc.

PRACTICE ENVIRONMENT:
All employees may have the potential for exposure to blood and bodily secretions during procedures and disposal of contaminated waste.

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JOB TYPE: Full-Time

SHIFTS:
-Day shifts with no call or major holidays
-8- and 10-hour shifts available
- Minimum 1 weekend/month shift necessary at this time

Monday through Friday shifts:
- 9am to 5pm (8hr)
- 11am to 7pm (8hr)
- 9am to 7pm (10hr)

Saturday and Sunday shifts:
- 9am to 5pm (8hr)

OUR LOCATION:
1 Portland Square, ste. 108
Portland, ME 04101

Our site is currently under construction and set to open its doors in January 2024!

MORE ABOUT BEVARA & THE POSITION:
Bevara's mission is to provide the highest quality experience to help our clients feel their most comfortable and confident.
The role of the Client Concierge is of utmost importance for doing just that, as you'll be the first person the client sees and interacts with, while also setting the tone for their experience at Bevara.

Bevara knows that to succeed, we have to create an environment that is designed to foster the growth and potential of the individuals of our team, and we want all members of our team to feel empowered to bring and do their best.
We're looking for individuals who can provide that incredible experience for our clientele, while also bringing their own talents, energy, and willingness to grow - because that's what will ultimately make Bevara great.

We’re collaborating with external groups to create our web presence (social media, website, etc.) – more to come!

Job Type: Full-time

Pay: $26.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Work Location: In person