Warranty Dispatch Representative

The Warranty Dispatch Representative is responsible for responding to customer inquiries. Responsibilities as more fully described below, include answering questions, processing warranty claims, reporting service issues, and expanded duties as determined by business needs and communicated by your manager. Performs all other duties as assigned.

Duties and Responsibilities

• Answer service and parts calls, email inquiries, SMS and Chat from customers and field service personal.
• Assist in processing service claims.
• Stay up-to-date with our equipment in order to provide good customer service.
• Process parts orders and return authorizations for customers and part distributors.

Skill and Experience

• 1-3 years related work experience in a customer service or manufacturing setting.
• Strong communication, and interpersonal skills
• Microsoft Office Suite
• Good oral and written communication skills
• Positive attitude
• Sense of Urgency
• Ability to work well with others
• Must be an organized individual, strong follow-up is a must
• Customer service skills a must (a strong desire to see customers’ needs are met)

Physical Demands

• Must be able to remain in a stationary position for long periods of time
• Constantly operate a computer and other office equipment
• Must be able to communicate effectively with professionalism
• Must be able to lift up to 35 lbs. occasionally
• Must be able to stand for long periods of time for manufacturing related activities including physical inventory and cycle counts.

Job Type: Full-time

Work Environment: Fast-paced office environment, quiet, cubicle

Work Authorization: No calls or agencies please. Beverage-Air will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire

Equal Opportunity Employer: Beverage-Air is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Work Location:

• One location

Work Remotely

• Hybrid, after training is complete

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