What are the responsibilities and job description for the Customer Account Specialist- Club Mass Ecom position at Beverage Manufacturing Company?
About Tropicana Brands Group
The launch of Tropicana Brands Group represents an exciting fusion of some of the world's most beloved and up-and-coming brands in the juice category, including Tropicana, Naked, KeVita, Izze, Dole, Copella and Punica. Established in 2022 as a joint venture between PAI Partners and PepsiCo, our new company blends the best of two worlds: one steeped in industry-leading expertise and the heritage of prestige juice brands, and another rooted in a true entrepreneurial, agile mindset.
With a global footprint of more than 2,000 associates that spans North America and Europe, we are proud of our industry-leading capabilities in areas that include innovation, R&D, manufacturing, distribution, sales, marketing and nutrition expertise.
The company’s focused on the vision to quench the world's thirst for more delight and nourishment, while continuing to build upon the many important diversity, sustainability, local community and philanthropic activities that our people and brands have historically supported.
Role Overview:
Tropicana Brands Group is looking for a Customer Account Specialist, Walmart & Sam’s & BJ’s to support the Commercial team. This role will be responsible for end-to-end customer order management of products for assigned customers from receipt through delivery to customer warehouses and/or stores, ensuring the highest level of customer service.
Additional responsibilities include:
- Partner with our Global Business Services team to ensure accuracy and timely release to the distribution center ensuring the right products are on order, bracket pricing minimums met, correct method of shipment and shipping platform, etc.
- Responsible for supporting and sharing customer-specific information such as promotions, innovation, or discontinuances, and seasonal items; partner with the GBS team to ensure system data integrity
- Responsible for identifying, resolving, and communicating order level issues including but not limited to product fulfillment, on time delivery, customer pick-ups, allocations, and quality holds using available system tools and established processes
- Responsible for ownership of customer KPIs – understanding, tracking, and monitoring TBG performance against them and working with key stakeholders and cross-functional partners to develop action plans for improvement; KPIs include but are not limited to Order Fill Rate, On Time Delivery, Forecast Accuracy, Inventory Turns, Store Service Levels at Sold to Level – Know the Business Cold
- Responsible for proactive communication to Sales, Customers & key Leadership stakeholders to share the status of product availability and action-oriented solutions to return to in-stock
- Responsible for leveraging all technology and tools available to support accurate, timely order management, recognize trends, assess risk, and provide proactive management of customer accounts to reduce potential issues in advance
- Responsible for working collaboratively to drive efficiency partnering with Customer and Internal Stakeholders to improve forecast accuracy, reduce deductions and returns, manage customer promotion and replenishment inventory, and drive productivity by increasing payloads, reducing loose case pick, etc. and using data and account knowledge to identify implement areas for improvement.
Requirements:
- BA/BS degree with 2 plus years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer/Supply Chain Integration and Service
- Strong written and verbal communication skills with the ability to adapt style to the needs of the audience
- Problem-solving, issue resolution, influencing, and prioritization skills
- Critical thinking skills with an analytical and continuous improvement mindset
- Ability to develop and improve customer relations
- Innovation mindset with the ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency Proficiency in MS Office suite Excel, Word, Outlook, PowerPoint.
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
