What are the responsibilities and job description for the Front Office Supervisor position at Beverly Hills Cancer Center?
**Job Title:** Patient Coordinator Supervisor
The Beverly Hills Cancer Center is seeking a highly skilled and experienced Patient Coordinator Supervisor to oversee the planning, organizing, and scheduling of all imaging and radiation oncology patient appointments. This key leadership role requires exceptional communication skills, conflict management expertise, and a passion for delivering exceptional patient experiences.
- Main Responsibilities:
- Supervise front desk employees in the coordination of patient appointments, ensuring seamless and efficient service delivery.
- Enhance the patient experience through courteous and professional interactions, providing optimal customer service.
- Contribute positively to the team approach and culture of the Center.
- Ensure technical and clerical aspects of patient coordination are best in class.
- Implement continuous process improvement initiatives to enhance related functions.
- Organize patient advocacy efforts, addressing access issues and promoting patient satisfaction.
- Schedule, monitor productivity standards, provide training, approve timecards, and conduct performance reviews for staff under supervision.
- Implement and maintain company policies and procedures.
- Collaborate with leadership on operational KPIs to exceed patient expectations.
- Work with the management team towards shared goals, including marketing strategies, clinical care, quality improvement, and cost reduction opportunities.
Requirements:
- Effective working relationships with patients, medical staff, and the public.
- Demonstrated ability to identify problems, research, and recommend solutions.
- Excellent oral and written communication skills.
- Experience with conflict management and resolution.
- Promote and enforce a strong and positive corporate culture.
- Ability to multitask and promote teamwork.
Education and Experience:
A Bachelor's degree in a related field is required. The ideal candidate will have a minimum of 5-7 years of patient coordination experience, with lead experience preferred. Healthcare experience is essential, with a background in imaging and/or oncology settings being highly desirable.
Benefits:
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance.
- 401k matching.
- FSA.
- Company-sponsored life insurance.
- Voluntary supplemental life insurance.
- Short-term/long-term disability options.
- PTO & paid holidays.
- Employee recognition programs.
- Team building events & employee appreciation lunches.
- Referral bonus programs.
- Job training, professional development, & continued education.
About the Practice and Mission:
The Beverly Hills Cancer Center is a private, comprehensive facility dedicated to providing state-of-the-art cancer treatment under one roof. Our goal is to cure every patient's cancer, while also making cancer a chronic disease that can be managed with relative normalcy. We achieve this through our fusion of science and caring, offering patients the best possible healing and personalized care in a tranquil environment.
