Senior Business Systems Analyst ( Supervisor)

Summary

Under direction, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement. Flexibility to deliver services in a telework environment and supervise colleagues in a telework environment.

This position is Excluded from Civil Service

Duties and Responsibilities

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
• Supervises the activities of other Business Systems Analysts
• Works at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment
• Develops and maintains a detailed functional knowledge of all production applications and business workflows in the County
• Develops and maintains a detailed knowledge of the Project Management Office (PMO) delivery methodology, standards, and operating procedures
• Fosters high levels of customer satisfaction through day-to-day project contact, managing peer-level relationships and handling communications, negotiations, expectations, issues escalation and feedback
• Collaborates with teams in the overall solution design to close the gap between the "As-Is" and "To-Be" state with requirements and change management needs
• Contributes to project work plans specific to the business analysis function
• Performs public sector and technical research to support engagements and initiatives
• Performs other related technology duties and projects as assigned

Minimum Qualifications

• Graduation from an accredited college or university with a relevant degree, 5-7 years of experience, or an equivalent combination of education and experience
• Knowledge of business analysis, delivering software implementations and/or software development projects working in all phases of the SDLC; knowledge of major project management methodologies (e.g., Waterfall, Agile); knowledge of delivering business analysis and functional and technical project artifacts including use cases, user stories, requirements definitions, process definitions, and user interface designs; knowledge of customer management; knowledge of major contemporary software/system design principles (e.g., SOA) as well as major business software application types (e.g., ERP)
• Expert skill in meeting facilitation and presentation; strong skill in using project tools such as Microsoft Office, Project, and Visio; strong skill in organizational and planning; critical skill in analysis and problem-solving with a focus on detail and quality; skill in building relationships as a trusted advisor with good judgment and a willingness to be honest and candid in tough situations
• Ability to craft and define enterprise-wide and strategic business solutions based on broad enterprise goals; ability to assess risk, scope functional requirements, and prioritize deliverables; ability to prioritize multiple competing priorities; ability to establish credibility based on integrity, knowledge, and dedication to excellence; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Required to be on call 24 hours
• May be required to work more than 40 hours during the workweek
• May be required to work weekends
• This position may need to satisfy the requirement of completing and passing an assessment during the employment process

Preferred Certification/License:

• Business Analysis, Lean Six Sigma, and/or Project Management certifications

Working Environment and Physical Demands:

• Constantly working in indoor / telework conditions
• Frequently moves items weighing up to 10-15 pounds
• Occasionally moves objects weighing up to 15-30 pounds
• Occasionally move about the office / telework office
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions of the job in an office / telework environment
• Must be able to remain in a stationary position
• Flexibility to achieve performance excellence in a telework arrangement
• Maintains County-issued equipment, software, data and supplies

Supplemental Information

Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am – 5pm, Monday through Friday. Phone: 210-335-2545.

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