Operations Manager

Salary : $4,808.00 MonthlyLocation : Vista Verde - 233 N. Pecos San Antonio, TXJob Type : Full-time RegularJob Number : 2025-01711Department : Tax Assessor-CollectorDivision : Tax Motor Vehicle RegistrationOpening Date : 01 / 10 / 2025Closing Date : 1 / 17 / 2025 11 : 59 PM CentralSummaryUnder direction, is responsible for overseeing and managing customer service and facility operations; Monitors service programs (webDEALER and Automobile Dealers) to ensure service quality and compliance with Federal (e.g., Truth in Mileage Act; Driver's Privacy Protection Act), State (Transportation Code; Administrative Code; Property Tax Code; Texas Motor Vehicle Records Disclosure Act; TxDMV policies and procedures) and local government laws, policies and procedures; Prepares reports and compiles data to evaluate work methods and standards, and workload distribution; Conducts meetings with team to communicate service objectives, policy and procedures; Manages and accounts for all assigned inventory, equipment and funds collected; Administers human resource activities to include performance reviews and disciplinary action(s); Responsible for team's professional development to include coaching; Communicates service and program changes or requirements to team, general public and stakeholders; Resolves complex motor vehicle inquiries; Reviews work structures and work products for optimization and quality; Performs related duties as required and necessary. This position may be assigned to any location. Duties and Responsibilities Manages substation facility operations and programs to include building access, security coordination and maintenance upkeepPlans, organizes and monitors customer service operations to ensure service deliverables are achieved in a manner consistent with organizational requirementsResponds to complex questions and complaints regarding services and facility operations, and takes appropriate action(s) to resolvePrepares reports, compiles and analyzes data, and assists with developing standard operating proceduresConducts performance reviews and other human resource administrative activities to include disciplinary action(s)Conducts team meetings and promotes open communication to build a culture of trust and transparencyOversees inventory management to ensure all equipment and inventory is properly received, allocated and accounted forOrders and verifies supplies, funds and inventory for daily operation Approves office supplies and equipment from substation(s)Verifies day-end balances; prepares and makes bank deposit; ensures funds are ready for pick-up Audits cash recycler funds and conducts weekly maintenancePerforms related duties as required Minimum Qualifications Graduation from High School or a General Education Development (GED) certificate, and six years office experience in a cash collections environment, including three (3) years Motor Vehicle Title and Registration experience three (3) years managerial or supervisory experience; additional education in a related field may be substituted for experienceStrong knowledge of motor vehicle title, registration laws, policies and procedures, and property tax collection procedures; strong knowledge of administration procedures; knowledge of property and inventory management proceduresSkill in using Microsoft and database applications, operating personal computer, and basic office equipmentAbility to manage employees and resources; ability to communicate effectively, both verbally and in writingAbility to organize, compile and record information accurately; ability to establish and maintain effective working relationships with subordinates, co-workers, other County employees, Division / Section Heads and the publicMust secure and maintain a favorable background investigation and clearance Must clear a pre-employment physical and a pre-employment drug screen testMust be able to maintain an effective and acceptable attendance record / patternMay be required to work more than 40 hours during the workweekWorking Environment and Physical Demands : Working conditions are inside an office environmentPhysical requirements include lifting / carrying 10-20 lbs. occasionallyOccasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard, 10-key adding machine, and basic office equipment.Frequently communicates with others; must be able to exchange accurate information Positions self to perform essential functionsSubject to sitting, standing, walking, twisting, reaching, pushing, pulling and bending to perform the essential functions Supplemental InformationWorkstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone : 210-335-2545.EQUAL OPPORTUNITY EMPLOYERBexar County is an Equal Opportunity Employer and committed to Workplace Diversity.We are committed to providing equal opportunity for protected veterans and individuals with disabilities.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.For more detailed information, please click on the following link to view Benefits offered by Bexar County : NOTE : Part-Time and Temporary positions are not eligible for Bexar County Benefits.01 Which best describes your highest level of education completed? High School Diploma or G.E.D Associates Degree Bachelor's Degree Master's Degree None 02 How many years of office experience in a cash collection environment? No Experience 1 Year of Experience 2 Years of Experience 3 Years of Experience 4 Years of Experience 5 Years of Experience 6 Years of Experience 7 or more years 03 Do you have three (3) years Motor Vehicle Title and Registration experience? Yes No 04 Do you have three (3) years managerial or supervisory experience? Yes No 05 Are you able to secure and maintain a favorable background investigation and clearance? Yes No 06 Are you able to clear a pre-employment physical and a pre-employment drug screen test? Yes No 07 Are you able to maintain an effective attendance record / pattern? Yes No 08 Are you able to work more than 40 hours during the work week? Yes No Required Question

Salary : $4,808