What are the responsibilities and job description for the Public Safety Operator - Sheriff's Office position at Bexar County, TX?

Salary : $3,777.00 Monthly

Location : Bexar County Sheriff's Office - 200 North Comal Street San Antonio, TX

Job Type : Full-time Regular

Job Number : 2025-01645

Department : Bexar County Sheriff's Office

Division : Sheriff Support Services

Opening Date : 01 / 02 / 2025

Closing Date : Continuous

Summary

This position is under supervision of the Sheriff and located at the Bexar County Communications Center. Under direct supervision, is responsible for answering emergency and non-emergency telephone calls; routes calls to public safety dispatchers or fire dispatchers; operates telecommunication equipment such as Computer Aided Dispatch (CAD) System, County Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, and hearing impaired teletype; enters subject matter into computer; responds to requests for information; completes various clerical tasks; and performs related duties as required.

Duties and Responsibilities

Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchers
Determines severity of situation based on detailed information gathered from the caller
Enters call subject matter into computer and prioritizes calls for service
Responds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch information
Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen / recovered vehicle, warrants, vehicle registration and criminal history
Contacts various service / utility agencies and other emergency contacts as directed
Assists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
Performs clerical duties such as making copies of documents and forwarding to the appropriate location
Performs related duties as required

Minimum Qualifications

Graduation from High School or a General Education Development (GED) certificate

Skill in operating telecommunication equipment; skill in determining type and seriousness of calls

Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to (210) 335-2558 by the closing date.)

Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public

Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date

Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETS

Must pass a psychological and physical exam including a drug screening

Must possess a valid driver's license

Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office

May be subject to recall

May be required to work more than 40 hours during the workweek

Must work weekends and holidays and perform shift work

Working Conditions and Physical Demands :

Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment

Occasionally moves items weighing up to 10-15 pounds

Occasionally moves about the office

Frequently communicates with others; must be able to exchange accurate information

Constantly operates a computer and other office productivity machinery

Positions self to perform essential functions

Must be able to remain in a stationary position

Supplemental Information

Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone : 210-335-2545.

EQUAL OPPORTUNITY EMPLOYER

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For more detailed information, please click on the following link to view Benefits offered by Bexar County :

NOTE : Part-Time and Temporary positions are not eligible for Bexar County Benefits.

Which best describes your highest level of education completed?

High School Diploma or G.E.D

Associates Degree

Bachelor's Degree

Master's Degree

None

Are you able to type 40 words per minute with no more than 7 errors? (Typing tests may be administered by Department, Human Resources or Workforce Solutions Alamo Career Centers)?

Do you acknowledge you must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date?

Do you acknowledge you must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETS?

Are you able to pass a psychological and physical exam including a drug screening?

Do you have a valid driver's license?

Are you able to secure and maintain a favorable background investigation from the Bexar County Sheriff's Office?

Do you acknowledge this position is subject to recall?

Are you able to work more than 40 hours during the work week?

Are you able to work shift-work, holidays and weekends?

Required Question

Salary : $3,777

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Public Safety Operator - Sheriff's Office

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