Collection Officer

Summary

Duties and Responsibilities

• Interviews defendants regarding financial status, calculates fees and negotiates methods and schedules of payments for collection
• Requests and reviews defendant's credit history through the San Antonio Retail Merchant Association (SARMA) Credit Agency to determine a debt and payment pattern
• Collects payments from defendants in person and by mail, and issues receipts, reconciles daily cash accounts and deposits collected funds with the County Treasury Office
• Performs data entry into internal cash report to log incoming funds, and prepares collection reports on a daily and monthly basis
• Contacts defendants that breach their scheduled payments, processes delinquent cases for non-compliance action and prepares reports to document progress
• Prepares and notarizes affidavits requesting court approval to waive defendant assessed fees
• Coordinates with District Attorney's Office in preparation and submittal of civil law suits for delinquent or expired payment contracts beyond legal term limits
• Performs other duties as required

Minimum Qualifications

• High School or General Education Development (GED) certificate, and three (3)years general office, collections or criminal justice experience; or an equivalent combination of education and experience
• Knowledge of collections procedures and techniques; knowledge of basic legal terms and procedures; knowledge of cash account management procedures; knowledge of office procedures
• Skill to type 35 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to (210) 335-2558 by the closing date.)
• Skill in operating a personal computer, typewriter and other basic office equipment
• Ability to accurately enter data and file information; ability to organize, compile and record information accurately; ability to establish and maintain effective working relationships with defendants, outside attorneys, other government agencies, co-workers, other County employees and the general public
• Must secure and maintain a favorable background investigation and clearance
• Must secure and maintain a pre-employment physical and a pre-employment drug screen test
• Must secure and retain authority to act as a Notary Public within six (6) months of employment
• Must have a valid Texas driver's license, motor vehicle liability insurance, personal injury insurance and a personal vehicle
• May work weekends, perform shift work and work holidays
• May be required to work more than 40 hours during the workweek

• Constantly working in indoor conditions
• Occasionally moves items weighing up to 10-15 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
Must be able to remain in a stationary position

Supplemental Information