What are the responsibilities and job description for the Support Services Specialist I position at Bexar County?
Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.
This position is Excluded from Civil Service
- Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
- Provides end user computing equipment, software applications, and infrastructure support
- Troubleshoots and communicates with end users via software tools, telephone, or in person
- Installs and relocates end user computing equipment
- Performs preventative maintenance work on end user computing equipment
- Maintains accurate records of software/hardware installation and relocation;
- Interacts with network infrastructure, applications, and other IT subject matter experts to resolve and/or identify and correct core problem
- Simulates or recreates user problems to resolve operating difficulties
- Responds to after-hour calls as needed to support service tickets
- Recommends systems modifications to reduce user problems
- Ensure appropriate handling and inventory of computing peripheral devices
- Refers more complex problems to intermediate and/or senior level information technology staff
- Performs other related technology duties and projects as assigned
- Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience
- Good knowledge of software packages and operating systems
- Skill in training user on commercial software packages; skill in troubleshooting and repairing end user computing equipment; skill in installing hardware and software; skill in completing routine upgrades and repairs on personal computers; skill in logical problem solving; ability to recognize problems and recommend solutions
- Ability to recognize problems and recommend solutions; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
- Demonstrates technological intuitiveness
- Must secure and maintain a favorable background investigation and clearance
- Must clear a pre-employment physical and a pre-employment drug screen test
- Must have available transportation during entire workday
- Required to travel to remote sites within Bexar County
- Must have valid driver's license, motor vehicle liability insurance and personal injury insurance
- Required to be on call 24 hours
- May be required to work more than 40 hours during the workweek
- May be required to work weekends
- This position may need to satisfy the requirement of completing and passing an assessment during the employment process
Working Environment and Physical Demands:
- Constantly working in indoor / telework conditions
- Frequently moves items weighing up to 10-15 pounds
- Occasionally moves objects weighing up to 50 pounds
- Occasionally move about the office / telework office
- Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
- Constantly operates a computer and other office productivity machinery
- Positions self to perform essential functions of the job in an office / telework environment
- Must be able to remain in a stationary position
- Flexibility to achieve performance excellence in a telework arrangement
- Maintains County-issued equipment, software, data and supplies
Salary : $3,802
